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IT Support Technician
Nextracker Inc.
23d ago
Intermediate (4-7 years)
Full Time
Greater Hyderabad Area
Office Full-Time
Company Size
1,300 Employees
Service Specialisms
Solar tracker manufacturing
Software solutions
Energy storage
Predictive modeling
Technical services
Global support
Project development
Engineering
Sector Specialisms
Energy
Solar
Utility-scale Solar
Distributed Generation
Manufacturing
Sustainable Supply Chain
Renewable Energy
Steel Industry
Role
What you would be doing
ticket resolution
desktop support
workstation deployment
network maintenance
problem analysis
client feedback
- Ensure that tickets are correctly solved before they are set to resolved state
- Provides day to day desktop support to executive team and assistants
- Accountable for the development of and technical support of workstations, printers,etc.
- Computer and network system maintenance and support
- Timely respond to and close all tickets assigned
- Determine the most effective manner in which to solve tickets
- Deploy laptops and desktops in a domain environment
- Provide effective specialist contribution to the analysis and resolution of problems and known errors
- Provide feedback to clients where necessary
- Track all assigned tickets until resolved
- Ensure that the process and procedures are followed
- Execute the change tasks assigned within the scheduled time frame as planned
- Update databases to maintain their accuracy
- Provide technical support for desktop/computer definition, purchase, configuration, installation, maintenance, and upgrades of computer hardware.
What you bring
windows
dns
dhcp
active directory
degree
experience
- Must be proficient with supporting the following platforms and technologies; Windows 10/11, TCP/IP, DNS, DHCP, Active Directory, Office 2016/2019, Office 365, Okta, Zoom
- Understanding of the enhanced level of support required for executive staff
- General network connectivity, file access
- Must be local to the Hyderabad, Telangana.
- Active Directory account creation and password resets
- Good interpersonal skills and strong follow-up with users
- B.S. in computer science or equivalent experience
- Wi-Fi Connectivity
- AV System Support (Zoom)
- Strong analytical and trouble shooting skills with attention to detail
- Must have minimum 2-4 years of desktop support experience
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
Company
Overview
- Founded to revolutionize solar energy with cutting-edge tracker technology.
- Provides advanced solar tracking solutions that maximize energy production and efficiency.
- Works with utility-scale solar projects to deliver reliable and cost-effective power solutions.
- Delivers engineering excellence with focus on durability, performance, and ease of installation.
- Has grown to become a global leader in solar tracker systems, with projects across multiple continents.
- Known for developing and deploying smart, automated solar trackers that adjust to the sun’s position.
- Focuses on enhancing the sustainability and scalability of solar energy worldwide.
- Pioneers in creating solutions that integrate seamlessly with existing grid infrastructure.
- Constantly pushing the boundaries of solar technology to support a cleaner, greener future.
- Customer Success
- Innovation & Agility
- Collaboration & Teamwork
- Safety First
- Sustainability in Action
- Excellence in Execution
Net Zero 2040
Ambitious Climate Goal
Aiming to achieve net zero emissions by 2040, showcasing strong commitment to sustainability.
50M CO2 Saved
Annual Emission Reduction
Reduces 50 million metric tons of CO2 annually through solar projects, significantly impacting global emissions.
100% Renewable by 2030
Energy Transition Commitment
Committed to sourcing all operational energy needs from renewable sources by 2030.
- Designs products to enhance solar energy efficiency and reduce costs.
- Solutions accelerate the global shift to sustainable energy.
50/50 Gender Ratio
Leadership Commitment
The company aims to achieve equal representation of men and women in its leadership teams.
45% Women Employees
Employee Representation
A significant percentage of the workforce is female, with strong presence in engineering and technology roles.
- Promotes a diverse and inclusive workforce with measurable goals for gender balance in leadership positions.
- Supports diverse hiring practices to foster inclusion across different backgrounds.
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