Associate Technical Account Manager

Description

• Utilize your problem-solving skills to effectively troubleshoot application issues, overcome challenges, and deliver effective solutions.
• Champion client success by sharing relevant product features, best practices, and personalized guidance.
• Provide technical software support, set-up, and implementation guidance to clients across a suite of products, delivering assistance via email and phone.
• Collaborate with dynamic teams to quickly escalate and resolve challenges, helping deliver innovative solutions that make a real impact on our clients.
• Apply your communication strengths to earn client trust through responsive support and clear guidance from set-up through ongoing success.

Requirements

We are actively seeking highly motivated, enthusiastic team players with a strong technical aptitude and outstanding customer service skills to join our Yardi Breeze team as Associate Technical Account Managers (ATAMs). As vital members of our team, you will play a significant role in providing technical support for our rapidly expanding software product, Yardi Breeze. Your responsibility will be instrumental in ensuring our clients experience a seamless and efficient journey with our innovative property management solution. Join us and be at the forefront of delivering excellence with Yardi Breeze.

• A proactive problem-solver with a strong customer-focused mindset.
• Hands-on experience with technical support and application troubleshooting.
• Comfortable providing live support via phone and email, confidently troubleshooting technical issues.
• Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences; or an equivalent combination of education and experience.
• Naturally organized and able to prioritize tasks with clarity and confidence.
• A quick learner who embraces new tools, technologies, and concepts.
• Skilled at building strong relationships and earning trust with clients.
• Adaptable and flexible; you thrive in fast-paced, ever-changing environments.
• Familiarity with property management or real estate software, particularly Yardi.

Benefits

$31.25/hr - $32.81/hr

Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.

• Enjoy a continuous journey of learning as you master our products and industry trends to drive client success.

Training + Development

Interview process

Visa Sponsorship

Security clearance