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Contact Center Agent - Bilingual
First Onsite Property Restoration
Provide bilingual customer support via calls, emails, texts while meeting KPI targets.
6d ago
$18 - $21
Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Fort Worth, TX
Onsite
Company Size
2,000 Employees
Service Specialisms
Emergency mitigation
Property restoration
Reconstruction
Water damage restoration
Fire & smoke damage restoration
Storm damage restoration
Mold remediation
Emergency response planning
Sector Specialisms
Healthcare
Education
Commercial
Residential
Government
Role
What you would be doing
data management
dispatch requests
report preparation
policy compliance
process improvement
customer service
- Review, record, and organize data from multiple sources
- Research and respond to high volumes of emails and communications
- Maintain flexibility to work day, swing, or night shifts in a 24/7 operation
- Follow and enforce company, state, and federal policies and procedures
- Receive and dispatch work requests to branches
- Provide feedback and suggest process improvements
- Answer incoming calls, emails, and texts while delivering exceptional customer service
- Prepare and assist with reports, documents, and administrative paperwork
What you bring
high school
crm
bilingual
call experience
- High school diploma or equivalent
- Experience using customer relationship management (CRM) tools, preferred
- Bilingual strongly perferred
- A minimum of one year of experience answering customer-related incoming calls, preferred
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- must pass a background check and pre-employment drug screen.
Company
Overview
2007 Founded
Year Established
The company was established in 2007, marking its beginnings in the disaster restoration industry.
- Specializes in restoring homes and businesses after disasters, offering full-service emergency response and recovery solutions.
- Provides services for water damage, fire damage, storm damage, and mold remediation.
- Operates across North America, serving a diverse range of industries with 24/7 disaster recovery services.
- Works on projects such as water mitigation in commercial buildings, fire damage restoration in residential properties, and mold remediation in industrial facilities.
- Known for rapid response times, minimizing disruption for clients.
- Serves both private and public sectors, offering tailored solutions for government and utility clients.
- Has a robust network of restoration experts, trusted by businesses and homeowners alike.
- Committed to doing the right thing, even when it’s not easy.
- Safety first; protecting people, clients, and communities.
- Integrity is the foundation of everything we do.
- Accountability at all levels, ensuring responsibility and transparency.
- Working with urgency to serve customers with care, respect, and professionalism.
- Valuing teamwork, collaboration, and excellence.
By 2050
Net Zero Commitment
Aim to achieve net zero greenhouse gas emissions by 2050 as part of a broader sustainability initiative.
- Commitment to reducing the environmental impact of restoration services.
- Investing in eco-friendly equipment and practices to minimize waste.
- Implementing strategies for energy efficiency and waste reduction across operations.
- Focused on fostering an inclusive environment where all employees feel respected and valued.
- Promoting a culture of diversity through hiring and talent development practices.
- Commitment to providing equal opportunities regardless of gender, race, or background.
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