Dynamics365 Administrator

Description

• Maintain and improve customer-facing Power Pages / Power Apps portals.
• Act as primary end-user support professional for Marketing group.
• Team Cooperation - maintain positive, cooperative attitude with all employees of LATICRETE and all customers.
• Collaborate with IT and business teams to ensure CRM alignment with organizational goals and enterprise architecture standards.
• Assist BI team in developing PowerBI reports and dashboards to support CRM business intelligence needs.
• Customize entities, workflows, forms, and dashboards to meet business requirements.
• Work with stakeholders and technical leadership to gather requirements and translate them into technical solutions.
• Manage user roles, permissions, and security settings.
• Maintain and abide by corporate CRM change-management process.
• Monitor system performance and troubleshoot issues.
• Configure and maintain Dynamics365 modules: Sales, Customer Service, and Marketing (Customer Insights Journeys).
• Provide training and documentation for end-users.
• Utilize Power Platform tools (Power Automate, Power Apps) for system integration, custom workflow development and automation.
• Support data integration between Dynamics365 Dataverse and other enterprise systems.

Requirements

• Lift: Must be able to lift and/or carry a minimum of 25 pounds.
• Standing: Must be able to stand at least 25% of the day.
• Proficiency in the following CRM modules: Sales, Service, and Marketing.
• Excellent problem-solving and communication skills.
• Strong understanding of CRM architecture, integration and customization.
• Bachelor’s degree in Information Technology, Computer Science, or related discipline required. Master’s degree preferred.
• Strong knowledge of data integrity best practices. Ability to proactively identify, rectify and prevent quality issues.
• Minimum 2 years of hands-on experience with Microsoft Dynamics365 or Salesforce.com CRM.
• Experience with Power Automate, Power Apps (model-driven and canvas), and Dataverse.
• Ability to work independently and collaboratively in a fast-paced environment.
• Push/Pull: Must be able to push/pull 25 pounds.
• Microsoft Dynamics 365 (CRM) Associate certification required, Expert certification preferred.
• Experience with PowerBI and Dynamics365 reporting and data visualization preferred.
• Microsoft Power Platform Developer Associate certification strongly preferred.
• Working knowledge of CRM application security standards and best practices.
• Sitting: Must be able to sit at least 50% of the day.

Benefits

• Life Insurance, AD&D and Supplemental Insurance
• Tuition reimbursement
• 12 paid holidays in addition to paid vacation and sick time
• Flexible spending
• 1 week paid plant shutdown between the Christmas and New Year's Day holidays
• 10%, domestic.

Training + Development

Interview process

Visa Sponsorship

Security clearance