Data Services Manager((Information Technology Manager 2))

Description

• Coordinates, plans and manages solution architecture projects;
• Interfaces regularly with clients/customers;
• Focus on Results and Quality, including exercising and promoting accountability, and the ability to analyze surveys, financial and other data, and use strategic planning and performance measurement techniques to continuously improve performance and maintain competitiveness.
• Manages information systems activities within areas such as IT infrastructure and architecture, applications development, networks, computer operations and support;
• Leverages technological solutions to meet business needs;
• Leads and influences the development of standards and decisions regarding changes to systems/applications;
• Plan and Deploy for Business Results, which includes the ability to develop and implement business plans, IT plans, budget plans, and human resource plans in order to maximize budget allocations, technology, personnel and other resources to achieve agency and program goals.
• Aligns information technology planning with the business strategy;
• Lead People, including the ability to resolve conflict, communicate effectively, coach and train employees, recognize performance, and foster diversity and teamwork.
• Develops plans for future utilization information technology services in the overall agency program;
• The Solutions Architect is limited to the Department of Administrative Services, Bureau of Information Technology Solutions and Centers of Information Technology Excellence as identified by the statewide Chief Information Officer. Managers functioning in this capacity oversee all aspects of solution architect projects which includes the development of technology solutions and mapping business requirements to systems and technical requirements ensuring alignment with the enterprise architectural plan.
• Leads the recruitment and hiring of staff, including outreach, interview and selection;
• Plans, organizes and manages all operations and activities of an information technology services unit, division, function or location; responsible for meeting all data processing or information technology needs of the respective unit, division, function or location;
• Compares information technology with those of significant competitors and makes appropriate adjustments;
• Directs the planning, design and implementation of complex storage solution configuration;
• Staff management and oversight of efficient operational and strategic processes including product life cycle management, service request fulfillment, incident response, problem management, and management reporting.
• Leads information technology operations to ensure exceptional quality and timely response to all customer service issues;
• Stays abreast of local, regional and national industry trends;
• Build Coalitions, including the ability to explain and advocate facts and ideas in a convincing manner, to negotiate with individuals and groups internally and externally, to gain cooperation from others, and to identify the internal and external politics that impact the work of the organization.
• Administration activities also include staff resource plans for projects, enhancements, operational sustainment, day-to-day and on-call support activities.
• Oversees information technology projects from conception to completion;
• Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.
• Coordinates the use of key people, resources, technologies, process, and capabilities to reach strategic goals;
• Fosters collaboration by promoting cooperative goals, building trust and enlisting others in a common vision;
• Works with leadership team to maximize cross-team contributions;
• Responsibility for direction and coordination of information technology services to agencies throughout the State.
• Within the financial resources of the agency ensuring the development of high quality, low-cost technology solutions aligned with the needs of the State and its agencies;
• Sets an example by acting in ways that are consistent with shared department values;
• Establishes priorities for systems development and information technology projects in accordance with agency requirements;
• Strengthens staff by providing choice, developing competence and offering visible support;

Requirements

• A Master’s degree in computer science, management information systems or a closely related field may be substituted for one (1) additional year of the General Experience.
• College training in computer science, management information systems or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor’s degree.
• Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).
• Experience analyzing data and implementing performance-improvement strategies.
• Understands the major economic, political, technological and competitive trends affecting technology;
• First Shift
• Lead Change, which includes innovation, the ability to be a creative problem solver and a strategic thinker, and the ability to recognize and develop opportunities to grow and develop information technology services in response to customers and a changing work environment.
• Experience managing technical teams and Information Technology operations in both on-prem and cloud environments.
• Business Knowledge, including knowledge of the technical, professional, procedural and legal requirements of the specific information technology area.
• Experience using Key Performance Indicators (KPIs) and performance metrics to track success.
• Experience in communication, leadership, and engaging stakeholders at all levels.
• Understand Customers and Markets, which includes the ability to establish customer satisfaction and loyalty, forecast and conduct market analyses, keep ahead of industry trends and incorporate “best practices” into information technology operations.
• Experience in strategic planning, problem-solving, and cross-domain team management.
• Incumbents assigned to positions designated to perform Information Technology Project Management may be required to possess Certification as a Project Management Professional (PMP).

Benefits

• A healthy work/life balance to all employees.
• Professional growth and development opportunities.

Training + Development

Interview process

Visa Sponsorship

Security clearance