Professional Membership Officer

Description

We are now seeking a self-motivated and enthusiastic Membership Officer to be the focal point for existing and potential new members as well as actively supporting the Institute’s progress and growth. You will be responsible for recruitment of new members, the membership application process (including registration with Engineering Council) and you will work with the membership manager to secure growth, compliance and continuous improvement.

• Present the benefits of professional institution membership to individuals and their employers.
• Represent the Institution at events to present and recruit new members and increase awareness, developing contacts with other TWI Industrial Members and with related Institutions and Societies.
• Work with team to identify and implement process improvements to reduce admin routines and increase digital processing abilities.
• Learn the requirements and processes for membership, Engineering Council registration and update the Institution’s database.
• Customer Focus: Building trusting relationships with our customers
• Innovation & Expertise: Championing new ideas and sharing knowledge to solve industry problems
• With the team, develop materials that provide a consistent message on the benefits of membership and monitor and record the results of membership recruitment campaigns.
• As a Membership Team, develop promotional activities to increase member numbers.
• Be the first point of contact for members and non-members by both telephone and email and follow new enquiries from the initial contact through to completed application.
• Conduct on-going market research via surveys and other means to find out what members value.
• Develop and maintain senior level contacts with the key employers and other stake holders through visits, discussions with individuals and groups, and presentations and turn contacts into new members

Requirements

This position may require occasion travel within in the UK.

TWI Culture

• Excellent verbal and written communication, interpersonal and presentation skills.
• Demonstrable knowledge and understanding of business financial administration.
• Experience in delivering presentations to various audiences
• Good working knowledge of Microsoft Office Word, Excel and PowerPoint and familiarity with website tools.
• Experience in member services and a membership management CRM system.
• Excellent organisational skills with the ability to meet deadlines and maintain a high level of attention to detail.
• Experience in a customer facing role.
• A degree or equivalent qualification.
• Project management abilities.
• Ability to think outside the box and experience of process improvements and automation
• The ability to work with established procedures.
• Track record of process improvement and automation

Benefits

We offer a competitive salary, share-in-success bonus scheme, generous pension scheme (both employee contribution (flexible amount) and TWI contribution (up to 10% of salary), holiday (25 days + 8 bank holiday’s), private health and dental cover, career development and training, onsite employee restaurant, onsite gym, day nursery available for companies on Granta Park (Cambridge) site (subject to availability), onsite parking and more.

TWI offers a comprehensive training programme, incorporating both in-house and external courses to support staff development.

Contract: Permanent – Hybrid working model with the expectation of at least 2 weekly days in the office.

Salary: £29,844.05 - £35,000.00

We know that balancing work and personal life can at times be challenging. This is why are currently working with a hybrid model with an expectation of 1-2 weekly days in the office, flexible working, enhanced maternity pay and paid parental leave.

We offer opportunities to collaborate with inspiring and expert teams and a supportive environment in which you are actively encouraged to share your ideas and continually develop your own skills and knowledge.

Training + Development

Interview process

Visa Sponsorship

Security clearance