Prior Resident Specialist

Overview

Process resident deposit statements, handle calls, and manage refund tasks

Key Responsibilities

• research tasks
• soda processing
• outbound calls
• refund processing
• inbound calls
• team support

Tasks

-Complete prior resident adjustment items and research tasks as assigned. -Accurately process initial and cancellation Statements of Deposit Activity (SODA), identifying and correcting any incomplete or inaccurate information prior to finalization. -Accurately review and process escalated research tasks. -Make outbound calls to leasing offices to obtain necessary documentation, clarify discrepancies, or follow up on pending matters. -Process void and reissue requests for refund checks in accordance with policy. -Verify and complete pending refund tasks, ensuring all necessary documentation and approvals are obtained and processed within the deadlines required. -Handle inbound calls from prior residents and leasing offices professionally and in a timely manner. -Support peers by answering questions in the TEAMs chat.

Requirements

• excel
• word
• microsoft office
• high school
• problem solving
• customer service

What You Bring

-Two years’ experience in a contact call center or shared services center or fast paced office operations environment preferred. -Exceptional attention to detail. -Problem solving skills; ability to identify customer concerns, acknowledge with empathy and articulate solution for the concern with a focus on providing a one call resolution. -Possesses customer service knowledge and ability to deliver exceptional customer experience, internally and externally. -Exhibits ability and willingness to work a flexible schedule. -Ability to multi-task and perform other administrative tasks. -Possesses basic math skills. -Computer programs including Excel and Word, general understanding of credits/debits and general mathematics. -Experience with Microsoft Office Suite. -High school diploma OR equivalent (GED) required. -Reads and writes English as demonstrated by clear and concise written and verbal communications.

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About Avalonbay Communities

-Focused on creating high-quality apartments that blend functionality, style, and sustainability. -The company owns and operates a vast portfolio of properties across the U.S., with a strong presence in urban and suburban markets. -Specializes in both development and redevelopment, ensuring properties remain relevant in a dynamic real estate landscape. -Projects range from ground-up construction of new communities to the revitalization of existing buildings. -The company is a pioneer in designing communities that cater to modern living, often featuring amenities like fitness centers, communal spaces, and eco-friendly designs. -Known for strong financial performance, AvalonBay is consistently recognized as a leader in the real estate sector. -They actively invest in enhancing residents' quality of life while maximizing operational efficiencies through technology. -The company’s distinctive approach to apartment living and property management has earned it numerous industry accolades.

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