Prior Resident Specialist

Description

• Complete prior resident adjustment items and research tasks as assigned.
• Accurately process initial and cancellation Statements of Deposit Activity (SODA), identifying and correcting any incomplete or inaccurate information prior to finalization.
• Accurately review and process escalated research tasks.
• Make outbound calls to leasing offices to obtain necessary documentation, clarify discrepancies, or follow up on pending matters.
• Process void and reissue requests for refund checks in accordance with policy.
• Verify and complete pending refund tasks, ensuring all necessary documentation and approvals are obtained and processed within the deadlines required.
• Handle inbound calls from prior residents and leasing offices professionally and in a timely manner.
• Support peers by answering questions in the TEAMs chat.

Requirements

• Two years’ experience in a contact call center or shared services center or fast paced office operations environment preferred.
• Exceptional attention to detail.
• Problem solving skills; ability to identify customer concerns, acknowledge with empathy and articulate solution for the concern with a focus on providing a one call resolution.
• Possesses customer service knowledge and ability to deliver exceptional customer experience, internally and externally.
• Exhibits ability and willingness to work a flexible schedule.
• Ability to multi-task and perform other administrative tasks.
• Possesses basic math skills.
• Computer programs including Excel and Word, general understanding of credits/debits and general mathematics.
• Experience with Microsoft Office Suite.
• High school diploma OR equivalent (GED) required.
• Reads and writes English as demonstrated by clear and concise written and verbal communications.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance