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Product Quality Consultant
Steelcase
Provide technical support to resolve and prevent quality issues in textile and wallcovering products in the interior design industry
18d ago
$100,400 - $156,900
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Secaucus, NJ
Onsite
Company Size
12,000 Employees
Service Specialisms
Workplace Surveys
A+D Consultants
Financial Services
Performance Management
eBusiness
Continuing Education
Visualization Services
Value‑Added Services
Sector Specialisms
Office
Workplace
Learning
Health
Residential
Commercial
Furniture
Architectural
Role
What you would be doing
material testing
quality control
training & support
defect analysis
problem solving
technical support
- Material Inspection and Testing: Inspect incoming materials for compliance with quality standards and specifications. Initiate physical and chemical tests with 3rd party labs to verify properties such as abrasion resistance, colorfastness, and moisture resistance.
- Quality Control: Conduct inspections and tests on textile and wallcovering products to ensure they meet installation requirements, industry standards and product specifications.
- Training and Support: Train sales and sales coordinators on quality standards, procedures, and field inspection techniques.
- Defect analysis and Troubleshooting: Identify root causes of quality, application and installation issues.  Suggest/implement corrective and/or preventative actions.
- Problem Solving: Analyze defects and issues in textile products and work with suppliers to prevent recurrence.  Effectively resolve customer claims and complaints.
- Documentation: Maintain detailed records of quality control tests, inspections, non-conformance reports and corrective actions.
- Technical Support: Provides complex technical advice after thorough investigation of resolution options for quality issues which have been escalated by sales.
What you bring
manufacturing
mills/labs
work auth
leadership
textile degree
applied materials
- Furniture manufacturer experience
- Prior experience working with/in mills or labs
- Qualified applicants must be authorized to work in the United States on a full-time basis. Steelcase will not provide support for or sponsor work authorization and/or visas for this role
- Demonstrated leadership skills whether in a formal management role or as an influential team member
- Bachelor’s degree in Textile Engineering or related field
- Experience working with a diverse range of applied materials for interiors (woven and coated textiles and wallcovering)
- Strong understanding of textile production processes, materials, and industry standards
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa Sponsorship- not providing support or sponsorship for work authorization and visas
- might conduct background checks but not specified in the job description
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Company
Overview
1912
Years in Business
Operating since 1912, the company has evolved from a metal filing cabinet manufacturer into a leader in office furniture design.
- Focus on creating innovative workplace solutions that improve collaboration and productivity.
- Transformed into a leader in office furniture design.
- Specializes in crafting solutions for commercial and residential environments, offering everything from office furniture to complete workspace solutions.
- Worked on projects with major organizations to redesign offices that foster creativity, flexibility, and well-being.
- Known for cutting-edge research and development, driving innovation in the furniture and workspace design industry.
- Approach combines design thinking with deep insights into how people interact in work environments.
- Products characterized by ergonomic designs, sustainability, and attention to user-centric functionality.
- Delivers tailored solutions to businesses across multiple sectors through a global network.
- Constantly experimenting with new materials and technologies to stay ahead in the evolving workplace landscape.
- Act with integrity
- Tell the truth
- Keep commitments
- Treat people with dignity + respect
- Promote positive relationships
- Protect the environment
- Excel
- Empowered, distributed decision‑making — trust employees closest to the issues to make values‑aligned decisions
- Ethics in Action — annual integrity training and confidential reporting pathways without retaliation
- Leadership development — quarterly impact coaching and invest in leaders to create strong, productive teams
90% carbon reduction
Emissions across value chain by 2050
Aims to reduce carbon emissions over 90% by 2050, measured from FY2020 base year.
50% reduction in owned operations
Scope 1+2 emissions by 2030
Targeting a 50% reduction in scope 1+2 emissions by 2030 through improved energy efficiency and renewable energy use.
75% recycled packaging content
Single-use packaging by 2030
Aims to achieve 75% recycled content in single-use packaging by 2030 as part of circular economy efforts.
40% recycled product packaging
Average across brand products
Maintains an average of 40% recycled content in all brand product packaging.
- Net-zero transition plan validated by Science Based Targets initiative
- Reduce emissions from products by 66% via recycled content, lower-carbon materials, and lighter components
- 18% emissions reduction from operations through improved energy efficiency and renewable energy use
- 16% emissions reduction from transportation via logistics redesign and reduced business travel
- CarbonNeutral® product certification offered for work chairs and height-adjustable desks
- High-performance seating now contains double the recycled content, representing 3% of net-zero goal progress
- First in industry to publish net-zero transition plan
- Plan to eliminate residual emissions through carbon removal solutions post-2050
63.5% Board Positions
Women Representation
Significant proportion of board positions held by women, demonstrating gender diversity in leadership roles.
30% U.S. Hires
Racial/Ethnic Minorities
Proportion of new hires in the U.S. identifying as racial or ethnic minorities, reflecting inclusive hiring practices.
$110M+ Annually
Diverse Suppliers
Annual spending with diverse-certified suppliers, showcasing commitment to supplier diversity.
Perfect Score (100)
Equality Index
Achieved a perfect score on the Human Rights Campaign Corporate Equality Index for multiple consecutive years.
- Comprehensive DEI strategy: redesigned hiring and talent systems for robust diversity outcomes
- Employee Business Inclusion Groups: grew to 12 groups
- Steelcase Foundation approach: value diversity + inclusion, integrity, humility, innovation, learning
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