Executive Services Assistant at Network Rail in Manchester, England, United Kingdom | GBP24,479-24,479 | Kablio

Role

Description

stakeholder service

query management

customer relations

performance ownership

inclusive support

communication channels

Deliver a right first time customer service to senior stakeholders. Take ownership of delivering a quality end to end process of query, investigative and response management to the most senior stakeholders in the business.
Establish firm relationships with customers and certify at every point of contact they are provided with the upmost service and updates on their queries.
Take personal ownership for the activities allocated, be aware of related measures and work with others to achieve these key performance indicators within the executive services team.
Improve levels of trust when representing the executive service team with the wider shared service team and key stakeholders of the service.
Accountable for the delivery of a right first time query management service to our most prestigious customers in the business.
Providing extra equipment or assistance For example, we can provide sign language interpreters and support workers where needed. Alternative document formats can be made available.
Develop / continually improve relations with key stakeholders, play your part in embedding a customer centric culture where all team members consider the impact on customers and their future requirements.
Work with others to support a culture of operational responsibility where individuals, take personal ownership for delivery.
Operate an informative and inclusive executive service responding to queries via a range of communication methods, including but not limited to telephone and emails.

Requirements

oracle

degree

detail

analytical

customer focus

communication

Excellent attention to detail and accuracy
Proven administrative and analytical skills
Exceptional customer focus and engagement
Excellent communication skills
Educated to degree level or equivalent
ORACLE eBusiness Suite experience
Experience of delivering continuous improvement
Operate consistency in your approach to query management
Good knowledge of business practices and servicing clients

Benefits

Flexible and adaptive
Salary: £24,479.00 (Band 6)

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

20,000 miles of track

Rail Network Span

The extensive railway infrastructure it manages spans over 20,000 miles, ensuring connectivity across the UK.

30,000 bridges

Managed Structures

Operates and maintains over 30,000 bridges to ensure safe rail passage for trains and passengers.

Responsible for managing the country’s railway infrastructure, playing a vital role in the UK's transport system.
Ensures the safe passage of trains through its management of critical railway assets.
Origins date back to 2002, when the rail infrastructure was brought into public ownership.
Based in Milton Keynes, it is a crucial player in delivering major transportation projects.
Typical projects include track renewal, station modernization, and large-scale electrification efforts.
Oversees one of the world’s most complex and busiest rail networks, with significant investment in improving connectivity across the UK.
Focuses on maintaining safety and operational efficiency through cutting-edge technology and engineering solutions.
Collaborates with train operators and local authorities to ensure seamless travel experiences for passengers.
Delivers the High Speed 2 (HS2) project, set to revolutionize rail travel in the UK.
Committed to improving sustainability and reducing the environmental impact of rail transport.

Culture + Values

Safety first, always.
We value people’s ideas, energy and drive.
We are responsible, dependable and accountable.
We are better together, we collaborate, share knowledge and support each other.
We challenge ourselves to deliver outstanding performance.
We are committed to doing the right thing.

Environment + Sustainability

50% Reduction

Carbon Emissions Target

The company aims to reduce its carbon emissions by half by 2025 compared to 2017 levels.

Net Zero 2050

Carbon Neutrality Goal

The company is committed to achieving net-zero carbon emissions by 2050.

Increasing use of renewable energy across operations.
Promoting low-carbon technologies, including electrification of rail networks.
Investing in green innovation and sustainable rail infrastructure.
Commitment to reducing waste, with a focus on reusing and recycling materials.
Developing and implementing nature-based solutions to enhance biodiversity.

Inclusion & Diversity

40% Women

Senior Leadership Target

Aiming for 40% of women in senior leadership roles by 2025 to achieve greater gender balance.

Rolling out initiatives to support career progression for all employees, particularly women and ethnic minorities.
Ongoing leadership development programs focused on building a more inclusive workplace.
Increasing the representation of women in technical roles.
Diversifying recruitment efforts, including targeting underrepresented groups.

Articles

Feats of engineering

Network Rail Consulting – California High‑Speed Rail

Construction, design and management

Role

Description

stakeholder service

query management

customer relations

performance ownership

inclusive support

communication channels

Deliver a right first time customer service to senior stakeholders. Take ownership of delivering a quality end to end process of query, investigative and response management to the most senior stakeholders in the business.
Establish firm relationships with customers and certify at every point of contact they are provided with the upmost service and updates on their queries.
Take personal ownership for the activities allocated, be aware of related measures and work with others to achieve these key performance indicators within the executive services team.
Improve levels of trust when representing the executive service team with the wider shared service team and key stakeholders of the service.
Accountable for the delivery of a right first time query management service to our most prestigious customers in the business.
Providing extra equipment or assistance For example, we can provide sign language interpreters and support workers where needed. Alternative document formats can be made available.
Develop / continually improve relations with key stakeholders, play your part in embedding a customer centric culture where all team members consider the impact on customers and their future requirements.
Work with others to support a culture of operational responsibility where individuals, take personal ownership for delivery.
Operate an informative and inclusive executive service responding to queries via a range of communication methods, including but not limited to telephone and emails.

Requirements

oracle

degree

detail

analytical

customer focus

communication

Excellent attention to detail and accuracy
Proven administrative and analytical skills
Exceptional customer focus and engagement
Excellent communication skills
Educated to degree level or equivalent
ORACLE eBusiness Suite experience
Experience of delivering continuous improvement
Operate consistency in your approach to query management
Good knowledge of business practices and servicing clients

Benefits

Flexible and adaptive
Salary: £24,479.00 (Band 6)

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

20,000 miles of track

Rail Network Span

The extensive railway infrastructure it manages spans over 20,000 miles, ensuring connectivity across the UK.

30,000 bridges

Managed Structures

Operates and maintains over 30,000 bridges to ensure safe rail passage for trains and passengers.

Responsible for managing the country’s railway infrastructure, playing a vital role in the UK's transport system.
Ensures the safe passage of trains through its management of critical railway assets.
Origins date back to 2002, when the rail infrastructure was brought into public ownership.
Based in Milton Keynes, it is a crucial player in delivering major transportation projects.
Typical projects include track renewal, station modernization, and large-scale electrification efforts.
Oversees one of the world’s most complex and busiest rail networks, with significant investment in improving connectivity across the UK.
Focuses on maintaining safety and operational efficiency through cutting-edge technology and engineering solutions.
Collaborates with train operators and local authorities to ensure seamless travel experiences for passengers.
Delivers the High Speed 2 (HS2) project, set to revolutionize rail travel in the UK.
Committed to improving sustainability and reducing the environmental impact of rail transport.

Culture + Values

Safety first, always.
We value people’s ideas, energy and drive.
We are responsible, dependable and accountable.
We are better together, we collaborate, share knowledge and support each other.
We challenge ourselves to deliver outstanding performance.
We are committed to doing the right thing.

Environment + Sustainability

50% Reduction

Carbon Emissions Target

The company aims to reduce its carbon emissions by half by 2025 compared to 2017 levels.

Net Zero 2050

Carbon Neutrality Goal

The company is committed to achieving net-zero carbon emissions by 2050.

Increasing use of renewable energy across operations.
Promoting low-carbon technologies, including electrification of rail networks.
Investing in green innovation and sustainable rail infrastructure.
Commitment to reducing waste, with a focus on reusing and recycling materials.
Developing and implementing nature-based solutions to enhance biodiversity.

Inclusion & Diversity

40% Women

Senior Leadership Target

Aiming for 40% of women in senior leadership roles by 2025 to achieve greater gender balance.

Rolling out initiatives to support career progression for all employees, particularly women and ethnic minorities.
Ongoing leadership development programs focused on building a more inclusive workplace.
Increasing the representation of women in technical roles.
Diversifying recruitment efforts, including targeting underrepresented groups.

Articles

Feats of engineering

Network Rail Consulting – California High‑Speed Rail

Construction, design and management