General Manager

Description

• Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.
• Develop managers for future advancement through competency training and corporate sponsored training programs.
• Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
• Ensure complete processing of invoices daily by using the A/P process.
• Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors.
• Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s.
• Maintain a warm and friendly demeanor at all times.
• Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps.
• Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Oversee and assist in the Highgate Hotel budget process as required.
• Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast.
• Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis.
• Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies.
• Ensure that all scheduled meetings take place on the property.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
• Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training.
• Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Be in the public areas during peak times, greeting guests and offering assistance as needed.
• Tour the operating departments daily, making adjustments as needed via department heads.
• Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended.
• Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur.
• Meet all financial review dates and corporate directed programs in a timely fashion.
• Complete required corporate training modules, and become certified to train those as required.
• In conjunction with the Director of Sales, conduct a daily HHBR meeting focusing on the number of prospecting and existing account calls each person will make and the potential business results of these calls.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.’s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff.
• Participate in required M.O.D. coverage as scheduled.
• Attend all hotel required meetings and trainings.
• Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff.
• Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance.
• Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
• Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.
• Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts.
• Maintain direct contact with and monitor the development of management trainees.

Requirements

• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Must be able to maintain confidentiality of information.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance