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Income Officer
The Regenda Group
Contribute to the delivery of an effective income management service, maximizing Regenda tenants' income, and improving customer satisfaction.
13d ago
£32,022
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Liverpool, England, United Kingdom
Hybrid
Company Size
1,000 Employees
Service Specialisms
Construction services
Property Development
Design
Project Management
Consulting
Engineering
Architecture
Technical Services
Sector Specialisms
Housing
Construction
Care and Support
Education
Training
Regeneration
Role
What you would be doing
What you bring
rent recovery
welfare reform
housing debt
driving skills
welfare benefits
communication
- An understanding of the rent recovery process including the law around possession, and government policy around welfare reform and its impact on the sector, Regenda and its customers.
- Experience of managing a range of housing related debt on a patch basis.
- Must be able to drive, have access to a car, hold a valid driving licence and have business insurance to claim mileage.
- Knowledge of welfare benefits and experience of providing general advice to tenants as part of arrears prevention work.
- Excellent communication skills, both verbal and in written format.
- £250 annual ‘Live and Learn’ allowance to spend on learning any new skill.
- Enhanced maternity, paternity and adoption pay schemes.
- Annual salary of £ £32,022 (FTE)
- Up to 9% employer’s contribution to the pension scheme (match funded).
- A range of flexible working options.
- Liverpool city centre office base, hybrid working
- Full-time (35 hours), part-time and flexible working patterns available
- Monthly staff lottery scheme.
- Interest free loans to assist with the purchase of computer equipment and travel season tickets.
- A wide variety of exciting learning and development opportunities.
- Employee Assistance Programme and health and wellbeing initiatives.
- 6 additional days for volunteering.
- 27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- dbs check for safeguarding adults and children
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Company
Overview
- Founded to address the growing need for affordable housing and urban regeneration.
- With a strong presence across the North West of England, it has successfully completed numerous housing development projects.
- Focuses on creating and managing affordable homes, while also driving regeneration initiatives that breathe new life into local communities.
- Projects include new-build residential developments, renovation of existing properties, and the transformation of neglected areas into thriving neighborhoods.
- Prides itself on its commitment to making a difference in local communities, working closely with residents and stakeholders to deliver quality housing solutions.
Vision 2025
Long-term strategic goals
Aims to strengthen foundations, deliver excellence, and grow through new homes, relationships, presence, and impact.
- People – listening to what people need and supporting them to access skills, resources and opportunities
- Place – providing advice and support to relieve poverty and promote inward investment
- Planet – reducing the impact of our work on the environment
- Procurement – promoting corporate and social responsibility throughout our supply chain
- 7 pillars to success – including transparent and accessible communication; document management; business intelligence; customer centricity; engaging and empowering customers; consumer standards; employer brand; digital transformation; asset performance appraisal; systems improvement; and major regeneration developments
95% Renewable Energy
Power source for offices and communal areas
Ensures that 95% of electricity for offices and communal areas comes from renewable sources like wind, solar, and hydro.
33% Carbon Reduction
Construction efficiency gains
Leverages modern methods and SMART technology to reduce embodied carbon in pilot projects.
90% Modular Builds
Off-site construction efficiency
Completes 90% of construction projects using off-site modular builds to minimize environmental impact.
34 Housing Associations
Collaborative energy campaign
Participates in a campaign with 34 housing associations to support low-income households with high energy costs.
- Acquired Ecogee, a retrofit specialist delivering fabric insulation, ventilation systems, air source heat pumps, and solar panels to support Energy Performance Certificate (EPC) improvements.
- Target to ensure all existing homes reach EPC band C+ and all new builds EPC band A, contributing to national ambition of carbon neutral housing by 2050.
- Joined net-zero-aligned retrofit and construction acquisition to scale capacity toward net-zero retrofit delivery.
- Board advisor expertise from Net Zero specialist Stephen Finnegan in shaping decarbonisation strategy.
3-star
Best Companies accreditation
Awarded a 3-star Best Companies accreditation as a 'World-Class Place to Work'.
October 2024
World-Class Recognition
Recognized as a 'World-Class Place To Work' status acknowledging employee experience.
10-month
Leadership Development Programme
Internal leadership development programme (‘LEADers’) with 10-month training, celebrating new graduates in November 2024.
34
Housing Associations Partnered
Partnered with 34 housing associations to provide targeted support for tenants with energy costs.
- Developing diversity and inclusiveness to ensure services are fair and accessible to all.
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