1st Line Technical Support Analyst
Landmark Information Group
bug investigation
knowledge base
incident management
customer support
service desk
prioritisation
Additionally, you will be required to assist the 2nd Line, DevOps and Engineering teams with the investigation of customer-affecting bugs and issues. You will also be a key contributor to knowledge enhancement by proactively creating and updating knowledge base articles to improve fault resolution at 1st Line.
Working within the Landmark Valuation Services (LVS) Service Desk team, the IT Support Analyst must ensure customer enquiries and incidents are resolved in a timely and professional manner, delivering a world class customer service experience. You will ensure the internal system is used to record and control all service desk contact, with the accurate prioritisation, investigation, and resolution of incidents.
comptia a+
itil v3/v4
a-level
networking
windows
documentation
You will be a strong communicator with high attention to detail, ideally with previous experience in a technical service desk role. We are looking for somebody who has an interest in Application Support or Software Development career paths.
We are currently seeking an enthusiastic 1st Line Technical Support Analyst with an interest in Application Support to join our team. Someone with drive, passion and creativity, helping keep Landmark at the cutting edge of technology.
- Highly analytical with excellent organisation and problem-solving skills.
- Basic networking troubleshooting skills (LAN/WAN, IPs, internet, etc).
- Basic Windows troubleshooting skills.
- CompTIA A+ or equivalent.
- Customer service experience
- Willingness to take ownership of issues and manage progress until resolved.
- ITIL v3/v4 Foundation or previous Service/Support Desk experience
- Basic IT security knowledge (firewalls, anti-virus, etc).
- Experience of technical authoring both internal (knowledge base) and customer-facing support documentation or articles.
- Ability to actively listen and understand user requirements and translate into technical solutions.
- Minimum A-level standard or equivalent.
You’ll be stepping into an inspiring career with real opportunities for growth. We hire ambitious and passionate talent into our business and are proud of the steps we take to maximise potential in our employees, nurturing and supporting their professional and personal development.
At Landmark, you'll find a friendly, dynamic, and supportive team that values bold ideas, big dreams, and active curiosity. We foster a culture of innovation, encouraging everyone to contribute to the development and direction of our products and services, while continuously seeking new and efficient ways to work.
- Competitive Salary
- Pension Scheme: Matched up to 6% for the first 3 years, and up to 10% thereafter
- Annual Lifestyle Allowance: £300 to spend on an activity of your choice
- Private Health Insurance: Provided by Vitality
- Group Income Protection Scheme
- Generous Holiday Allowance: 25 days' holiday plus bank holidays, with the option of adding up to 5 additional unpaid leave days per year
- Training and Career Progression: A strong focus on your development
- Cycle to Work and Gym Flex Schemes
- Free Parking
- Internal Coaching and Mentoring: Available throughout your time with us
- Charitable Fundraising: Matched funding for your efforts
Founded 1995
Company Origins
The company has been in operation since 1995, evolving from traditional mapping to digital solutions.
$70–90M Revenue
Annual Financial Performance
Generates around $70 to $90 million in revenue annually through organic and acquisition growth.
- It licenses data from authoritative sources like Ordnance Survey, Environment Agency and British Geological Survey.
- Now part of DMGT, it integrates estate‑agency services, geodata, legal‑risk, valuation and cloud platforms.
- Typical projects range from environmental‑risk reporting for lenders to geospatial analysis for developers.
- They excel in mapping & geospatial services and legal & conveyancing risk assessments.
- A standout is their unified private‑cloud geospatial platform, blending historical maps, aerial imagery and risk data.
- INTEGRITY – “We L.E.A.D. with integrity"
- LISTEN – “We listen to understand"
- EMPOWER – “We empower to succeed"
- ADAPT – “We constantly adapt to stay ahead"
- DELIVER – “We deliver our best always"
- Support for creativity and career growth – ensuring everyone has space and opportunity to be creative, grow in their career, and develop long‑lasting working relationships
90% Reduction
GHG Emissions Scope 1 & 2
The company aims to reduce its absolute Scope 1 and 2 GHG emissions by 90% by 2030, using 2019 as the baseline year.
46% Reduction
GHG Emissions Scope 3
The company is committed to reducing absolute Scope 3 emissions from purchased goods/services and business travel by 46% by 2030, with 2019 as the baseline.
Net Zero by 2050
Emissions Commitment
The company is dedicated to achieving net zero emissions by 2050, aligning with global climate goals.
- Member of UN’s Race to Zero via Pledge to Net Zero
- First UK property data business to join Pledge to Net Zero initiative
- Partnered with Net Zero Now to support carbon measurement/reporting for property sector (from June 2024)
- Internal audit began in 2019; annual public reporting of emissions and progress
- Published annual thought-leadership / research to support climate science-based sector change
5 Years
Gender Pay Gap Reports
The company has been publishing annual UK gender pay gap reports consistently since 2020.
75%
Female Apprentices in 2021
In 2021, 75% of apprentices in roles such as Finance, Customer Services, and Technology were female.
4.1/5
Glassdoor D&I Rating
The company received a Glassdoor Diversity & Inclusion rating of 4.1 out of 5, based on 61 reviews.
79/100
Diversity Score
The company achieved a Diversity Score of 79 out of 100 according to Comparably data.
- Women in Tech forums were launched in 2019 and continued quarterly through 2020 to support female career progression.
- Apprenticeships are offered in Finance, Customer Services, and Technology, with a focus on supporting female candidates.
- The company uses skills-based interviews and mixed-gender recruitment panels to actively shortlist female candidates for STEM roles.
- The Employee Net Promoter Score is 42, with a Gender Score of 69/100, both from Comparably data.
