A key escalation point for our Customer Service Team Leaders, ensuring availability to facilitate dispute resolution discussions.
Requirements
quality assurance
compliance
leadership
microsoft office
regulatory
customer service
Previous experience in a quality assurance or compliance role within a contact centre environment is advantageous.
Ability to lead, inspire, and develop a high-performing team through effective guidance, and support.
Proficiency in Microsoft Office packages, with strong capabilities across Word, Excel, and Outlook.
Excellent understanding of regulatory requirements and customer service best practices.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
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Security clearance
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Company
Overview
Focused on providing affordable energy to homes across the UK, offering both electricity and gas.
Growth has been fueled by a commitment to customer care and technological innovation.
Known for their smart meters, which help customers manage their energy usage more efficiently.
As one of the leading challengers in the energy sector, continuously invests in digital platforms.
Earned a reputation for reducing energy waste with data-driven insights and a customer-first approach.
Business model emphasizes transparent pricing, simplifying energy management for customers.
Culture + Values
We take pride in that. – the first and still the only energy company created to help households use–and waste–less energy.
Live carbon dashboard pioneer: first energy supplier to publish real‑time emissions data covering operations, supply contribution, and carbon intensity.
Environment + Sustainability
Operational net-zero target by 2030.
First UK energy supplier to publish a live carbon dashboard tracking operational and supply emissions in real time.
Two carbon targets: net-zero operations (by 2030) and supply-chain/carbon-intensity reduction aiming for UK 2050 net-zero.
Live Grid Mix and Energy Grid Tracker tools empower customers to see real-time carbon intensity of their electricity usage.
Annual audited carbon-footprint reports since at least 2019, aligned with TCFD and ISO 14064-3 standards.
Smart energy IoT pilot launching August 2024 to shift consumption to cleaner, cheaper periods.
Inclusion & Diversity
Adopted SDG goal: “promote diversity and inclusion in the workplace.”
No publicly available data on gender ratios, pay equity, leadership diversity or hiring targets.