Service & Warranty Site Manager

Description

• Ensure on-site works are undertaken to both Metricon and current industry standards
• Ad Hoc Site Inspections for active jobs
• Ensure that all customers receive prompt responses and follow up to all matters raised and ensure that commitments given are resolved in a timely manner
• Be on time to appointments and phone to cancel or change appointments if emergency delays occur
• Explain to customers how to use products and ensure that customers have all required manuals
• Attend required department office day, as well as playing an active part of team development
• Completing Inspections in Customer’s homes after the Service period finishes, or when a new Warranty case is registered, to qualify defects and disqualify non defects and create scope of works for repairs with costings

Requirements

• Progress efficiently through both the diagnostic and action stages of each allocated home; and
• Experience in the building industry (preferable in the volume new home environment)
• Up to date recording were required with all reports.
• Experience in a customer service/contact role is required
• Cert IV in Building is highly regarded
• The ability to manage self and others in a time critical environment is of utmost importance
• A trade background in the construction industry would be an advantage ideally in carpentry
• Working knowledge of Australian Building Codes, standards and regulations; and

Benefits

• No two days are the same and no two customers are the same you work with so learn each and everyday on the job
• You Matter! Physicall fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your well being
• 24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; and
• Attractive housing discounts on our award-winning homes
• On-going learning and development opportunities to help build your skills and reach your potential
• Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.
• We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities
• $$$ + Car + Ipad + Mobile

Training + Development

Interview process

Visa Sponsorship

Security clearance