Product Champion - Hay & Forage at Cnh in Greater Saskatoon Metropolitan Area | CAD84,375-112,000 | Kablio

Role

Description

technical documentation

product reliability

training coordination

stakeholder relations

cost management

issue escalation

Document all technical questions and data to be used for future reference by other Technical Support Specialists
Delivery to CNH Product Quality, Engineering and Manufacturing to improve reliability and serviceability of CNH products
Work with Technical Support managers to identify training opportunities for Technical Support Specialists
Maintain positive and constructive relationships with Engineering and Technical Publications employees
Provide solutions consistently with CNH objectives, while also being attentive to the cost of repairs
Coach and train technical support specialists on product changes or technical issues to continuously improve the team's capability and efficiency
Create additional technical troubleshooting documents in the self-help database
Serve as subject matter expert for the technical support team by maintaining a deep product knowledge for assigned products
Answer technical questions from CNH dealers or from CNH Field Service people using personal knowledge, experience, and available reference sources in a timely and urgent manner
Identify support issues that need field intervention and work with field technical support for review and deployment
Provide regular feedback of current issues that dealerships are experiencing with CNH equipment

Requirements

microsoft office

2 years

agriculture equipment

fluid power

travel 10%

bachelor's

Prior experience using Microsoft Office programs such as Outlook, Word and Excel as part of your daily business activities.
Minimum two (2) years of experience working in a technical capacity, such as support, training, or engineering, on product line(s) associated with this role.
Minimum two (2) years' experience working mechanically with agriculture equipment, construction equipment and/or heavy trucks
Minimum two (2) years of experience working with troubleshooting fluid power and electrical systems, including digital controls.
Ability to travel up to 10%
In lieu of a bachelor’s degree will accept an associate’s degree and 5+ years of technical experience with agriculture equipment
Bachelor's Degree, preferably in Mechanical Engineering, Ag Engineering Technology, Industrial Engineering, Ag Systems Technology, or Engine Technology.

Benefits

Parental leave
Tuition reimbursement
Flexible work arrangements
Charitable contribution matching and Volunteer Time Off
Employee Assistance Programs
Fertility & Family building support
Savings & Retirement benefits
Adoption assistance

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1999 Merger

Founding Through Merger

Originated from the merger of Case and New Holland, establishing a strong foundation in agricultural and construction machinery.

2013 Restructuring

Corporate Restructuring

Reorganized under Fiat Industrial and became publicly traded as CNH Industrial on the Amsterdam stock exchange.

170+ Countries

Worldwide Operations

Operates manufacturing and R&D facilities in over 170 countries, showcasing global reach and influence.

2024 Revenue

Annual Financial Performance

Reported multi-billion-dollar revenues, maintaining profitability despite workforce adjustments, highlighting financial resilience.

The company lists on the NYSE and serves global markets with iconic brands like Case IH and New Holland.
It designs and produces tractors, harvesters, backhoes and heavy equipment for agriculture and construction.
Typical projects include supplying integrated machine fleets, digital solutions, financing and aftermarket services.
A standout fact: in 2022 it spun off its Iveco commercial‑vehicle arm, refocusing on core farm and construction machinery.

Culture + Values

Customer-Centric Innovation
Sustainability and Responsibility
Integrity
Collaboration
Commitment to Excellence
Diversity of Thought

Environment + Sustainability

2050 Net Zero

Greenhouse Gas Emissions Target

The company is committed to achieving net zero greenhouse gas emissions by 2050 through comprehensive strategies and innovative solutions.

30% CO2 Reduction

CO2 Emissions Target in Products

The company aims to reduce CO2 emissions in its products by 30% by 2030, reflecting a strong commitment to lowering its carbon footprint.

Enhanced focus on alternative fuels and electrification
Commitment to reducing the environmental footprint of manufacturing facilities
Sustainable farming solutions that improve the quality of life for farmers and the environment

Inclusion & Diversity

50% Gender Diversity

Gender Diversity Target

Aiming to achieve 50% gender diversity in leadership roles by 2030.

26% Women Representation

Women in Leadership

Currently, women represent 26% of global leadership roles.

Implementing global training programs focused on inclusion
Hiring initiatives aimed at increasing gender and racial diversity across all levels

Articles

Careers

Sustainability report

Investor Relations

Role

Description

technical documentation

product reliability

training coordination

stakeholder relations

cost management

issue escalation

Document all technical questions and data to be used for future reference by other Technical Support Specialists
Delivery to CNH Product Quality, Engineering and Manufacturing to improve reliability and serviceability of CNH products
Work with Technical Support managers to identify training opportunities for Technical Support Specialists
Maintain positive and constructive relationships with Engineering and Technical Publications employees
Provide solutions consistently with CNH objectives, while also being attentive to the cost of repairs
Coach and train technical support specialists on product changes or technical issues to continuously improve the team's capability and efficiency
Create additional technical troubleshooting documents in the self-help database
Serve as subject matter expert for the technical support team by maintaining a deep product knowledge for assigned products
Answer technical questions from CNH dealers or from CNH Field Service people using personal knowledge, experience, and available reference sources in a timely and urgent manner
Identify support issues that need field intervention and work with field technical support for review and deployment
Provide regular feedback of current issues that dealerships are experiencing with CNH equipment

Requirements

microsoft office

2 years

agriculture equipment

fluid power

travel 10%

bachelor's

Prior experience using Microsoft Office programs such as Outlook, Word and Excel as part of your daily business activities.
Minimum two (2) years of experience working in a technical capacity, such as support, training, or engineering, on product line(s) associated with this role.
Minimum two (2) years' experience working mechanically with agriculture equipment, construction equipment and/or heavy trucks
Minimum two (2) years of experience working with troubleshooting fluid power and electrical systems, including digital controls.
Ability to travel up to 10%
In lieu of a bachelor’s degree will accept an associate’s degree and 5+ years of technical experience with agriculture equipment
Bachelor's Degree, preferably in Mechanical Engineering, Ag Engineering Technology, Industrial Engineering, Ag Systems Technology, or Engine Technology.

Benefits

Parental leave
Tuition reimbursement
Flexible work arrangements
Charitable contribution matching and Volunteer Time Off
Employee Assistance Programs
Fertility & Family building support
Savings & Retirement benefits
Adoption assistance

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1999 Merger

Founding Through Merger

Originated from the merger of Case and New Holland, establishing a strong foundation in agricultural and construction machinery.

2013 Restructuring

Corporate Restructuring

Reorganized under Fiat Industrial and became publicly traded as CNH Industrial on the Amsterdam stock exchange.

170+ Countries

Worldwide Operations

Operates manufacturing and R&D facilities in over 170 countries, showcasing global reach and influence.

2024 Revenue

Annual Financial Performance

Reported multi-billion-dollar revenues, maintaining profitability despite workforce adjustments, highlighting financial resilience.

The company lists on the NYSE and serves global markets with iconic brands like Case IH and New Holland.
It designs and produces tractors, harvesters, backhoes and heavy equipment for agriculture and construction.
Typical projects include supplying integrated machine fleets, digital solutions, financing and aftermarket services.
A standout fact: in 2022 it spun off its Iveco commercial‑vehicle arm, refocusing on core farm and construction machinery.

Culture + Values

Customer-Centric Innovation
Sustainability and Responsibility
Integrity
Collaboration
Commitment to Excellence
Diversity of Thought

Environment + Sustainability

2050 Net Zero

Greenhouse Gas Emissions Target

The company is committed to achieving net zero greenhouse gas emissions by 2050 through comprehensive strategies and innovative solutions.

30% CO2 Reduction

CO2 Emissions Target in Products

The company aims to reduce CO2 emissions in its products by 30% by 2030, reflecting a strong commitment to lowering its carbon footprint.

Enhanced focus on alternative fuels and electrification
Commitment to reducing the environmental footprint of manufacturing facilities
Sustainable farming solutions that improve the quality of life for farmers and the environment

Inclusion & Diversity

50% Gender Diversity

Gender Diversity Target

Aiming to achieve 50% gender diversity in leadership roles by 2030.

26% Women Representation

Women in Leadership

Currently, women represent 26% of global leadership roles.

Implementing global training programs focused on inclusion
Hiring initiatives aimed at increasing gender and racial diversity across all levels

Articles

Careers

Sustainability report

Investor Relations