Lettings Officer

Description

• Lead and manage the administration of the client's customer portal and responding to applicant queries. Ensuring high quality responses are provided to Customers and the clients systems are kept fully updated.
• Ensure excellent customer service is at the forefront of all interactions and assist with successfully onboarding residents to their new homes.
• Ensure all affordable and social tenancies are logged on CORE in a timely manner to meet compliance requirements.
• Communicate clearly and effectively with residents, managing the digital customer contact.
• Coordinating move in appointments and arranging sign up of tenancies. To work alongside our income team to take rent in advance payments and ensuring compliance documents are issued/registered accurately and within correct time frames.
• Drafting addendums, pet licences, parking agreements and various other legal documentation.
• Progress applications through affordability assessments and referencing. Ensuring applicants are kept updated throughout their application journey.
• Manage lettings process on multi tenure properties using choice-based lettings systems, CRM and referencing systems.
• Ensuring invoices are checked for completion and paid in a timely manner.

Requirements

The ideal candidate will have proven experience in lettings and property management, specifically within affordable and social housing and a solid understanding of council nomination processes. You’ll be highly organised, able to manage competing deadlines and demonstrate exceptional attention to detail. Strong IT skills, excellent communication abilities and a customer-focused approach are essential. If you can work independently, adapt to changing priorities and maintain accuracy under pressure, we’d love to hear from you.

Pinnacle Group is seeking a highly organised and detail-oriented Lettings Officer to join our Pinnacle Partnerships team within our Homes Division. This remote role requires a strong background in Affordable and Social Lettings, as you’ll manage complex council nominations and oversee all administrative functions in the lettings process. You’ll play a key role in delivering exceptional customer service, progressing applications, coordinating move-ins and ensuring compliance with all relevant documentation.

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

• Highly organised, able to manage competing deadlines and work effectively under pressure.
• Proven ability to deliver outstanding customer service in a fast-paced, ever-changing environment.
• Proficient in IT systems (Word, Excel, CRM platforms) and capable of performing a wide range of housing management and administrative tasks.
• Strong background in Affordable and Social Lettings, with a clear understanding of complex council nomination processes.
• Excellent administrative and communication skills, with strong attention to detail.

Benefits

Personal Development Plans

Season Ticket Loans

Retail Discounts

Maternity/paternity packages

Additional Annual Leave

Cycle to Work Scheme

Enhanced Pension Scheme

Sick Pay Schemes

Employee Assistance Programme

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

Private Medical Insurance

Childcare Assistance

Flexible Working Arrangements

Life Assurance

Training + Development

Interview process

Visa Sponsorship

Security clearance