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Guest Services Representative (Fixed Term)
Jll
24d ago
Junior (1-3 years)
Part Time
Niagara, Ontario, Canada
Onsite
Company Size
102,000 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
guest assistance
customer service
crisis management
store knowledge
retailer relations
centre services
- Assist guests by providing directions/information, answering questions, and performing other centre specific services;
- Interact with shoppers and retailers in a courteous and efficient manner;
- Be aware of the centre's Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan;
- Maintain store knowledge about merchandise, price points, sales or special events to be able to offer gift or store suggestions based on the shopper's needs;
- Develop and maintain strong relationships with retailers and educate them about the centre's services;
- Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations, promotional activities and comfort tools;
- Conduct all service functions of the Customer Relations/Guest Services location;
- Proactively seek opportunities to create memorable customer interactions assist customers and provide excellent service at Guest Services location;
- Sell shopping centre gift cards and balance sales to transactions;
What you bring
multi-tasking
excel
communication
high school
conflict resolution
proactive
- Must be able to work in a fast paced environment, with the ability to multi-task while maintaining a high level of professionalism;
- Computer skills (Excel, Chrome);
- Strong written and oral communication skills, multilingual skills a plus;
- High school education;
- Must be friendly, approachable, proactive and solution focused;
- Conflict resolution/management skills;
- Sales experience (transaction management and cash management);
- Previous customer service experience preferred;
- Flexible and able to work daytimes from Monday-Friday, evenings and weekends
- Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers and all of the shopping centre personnel;
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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People also searched
Company
Overview
$20+ billion revenue
Annual Revenue
JLL generated over $20 billion in revenue in 2021, demonstrating strong financial performance.
- Founded over 200 years ago, JLL has become a global leader in real estate services and investment management.
- With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets.
- JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios.
- The company is known for its innovative solutions in real estate technology and sustainability.
- Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory.
- JLL has pioneered the integration of data-driven insights into real estate decision-making.
- The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure.
- Notable for its long-standing history, JLL continues to shape the global real estate landscape.
- Integrity, teamwork and ethics in all of our actions
- Respect for people, their contributions and personal growth
- Customer-driven focus with a commitment to excellence
- Commitment to sustainability and the environment
- Innovation and creativity in everything we do
- Building strong relationships and trust with our clients, partners, and communities
Net Zero 2040
Carbon Target
Aiming to achieve net zero carbon emissions by 2040 through comprehensive sustainability strategies.
50% by 2030
Emission Goal
Reducing carbon emissions from managed buildings by 50% by 2030.
10% by 2025
Water Efficiency
Aiming for a 10% reduction in water usage per square foot by 2025.
100% Renewable
Energy Source
Targeting 100% of energy from renewable sources for managed properties by 2030.
- Implementing green building certifications for managed properties, such as LEED and BREEAM
- Assisting clients in reducing their carbon footprint by optimizing building operations and energy use
40% Gender Representation
Target for Senior Leadership
Aim to achieve 40% gender representation in senior leadership roles by 2025.
35% Women in Workforce
Global Workforce Composition
Currently, women make up 35% of the global workforce, with efforts focused on increasing their presence in leadership.
- Dedicated programs for advancing women’s leadership and mentorship.
- Partnerships with external organizations to promote gender equality in real estate.
- Ongoing efforts to foster an inclusive work environment for employees of all backgrounds.
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