Service Manager

Overview

Manage service department operations, staff, budgets, and customer satisfaction.

Key Responsibilities

• claim submissions
• recruiting
• budget planning
• equipment maintenance
• job scheduling
• work orders

Tasks

-Claim Management: Submit service warranty and Product Improvement Program claims within required timeframes. -Recruiting and Development: Manage recruiting, staffing, and employee development for the Service Department. -Goal Setting and Budgeting: Create annual Service Department goals and budget aligned with organizational objectives. -Team Development: Develop and enforce Service Department processes to ensure customer satisfaction. -Equipment Maintenance: Ensure departmental tools, equipment, and vehicles are in good working order. -Personnel Oversight: Open ROs, schedule, and assign jobs based on employees' skills and knowledge. -Marketing Plan Execution: Develop and execute the Service Department marketing plan, monitoring monthly to achieve goals. -Work Orders: Review work orders for completeness and accuracy before customer billing.

Requirements

• 5+ years
• microsoft office
• leadership
• customer service
• high school
• service experience

What You Bring

-Work Flexibility: Ability to work extended hours and weekends. -Service Department Experience: 5+ years of experience in Service Department operations. -Report Analysis: Ability to analyze and interpret internal reports. -Education: High School Diploma or equivalent. -Software Proficiency: Ability to use standard desktop applications like Microsoft Office and internet functions. -Communication Skills: Effective writing and speaking skills for individuals and groups. -Physical Demands: Standard office environment with prolonged periods of sitting and computer use. May occasionally require standing or moving between office areas. -Driving: Must be able to drive and travel in a vehicle. For the purposes of driving, must be able to pass a pre-employment drug screening. -Customer Service: Excellent customer service skills. -Financial Understanding: Basic understanding of financial principles related to Service Department operations. -Leadership: Experience leading a team and developing member’s professional skills.

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Benefits

-Salary: $120,000-$150,000 per year -Retirement Plans: 401(k) plans with company matching contributions. -Health and Wellness Benefits: Comprehensive health, dental, and vision insurance. -Paid Time Off: Vacation, sick leave, and paid holidays.

About Coastline Equipment

-Founded with a vision to support the growing needs of the construction industry. -A trusted partner offering a diverse range of heavy equipment solutions across sales, rentals, and service. -Specializes in heavy-duty machinery for large-scale projects, from earthworks to infrastructure. -Known for its commitment to delivering high-quality service and well-maintained equipment. -Serving a wide range of sectors, including construction, utilities, and transport. -Excels in providing tailored solutions to meet the unique needs of each project. -With a robust fleet, Coastline Equipment ensures timely delivery and expert service on-site. -Aiming to be a reliable, long-term partner in the development of critical infrastructure.

Sector Specialisms

Security Clearance

-pre-employment drug screening required.