Inside Sales, Groundwater

Description

• Maintain accurate records of sales activities, customer interactions, and assist with inventory management.
• Employ exceptional customer service methods to facilitate interactions and resolve order irregularities promptly.
• The employee is frequently required to stand, walk, reach with hands and arms, and talk or hear.
• Interact with vendors regarding pricing, inventory positions, lead times, and process purchase orders efficiently.
• Provide accurate pricing quotes based on market intelligence and ensure timely processing from quotes to sales orders.
• Collaborate with Outside Sales associates to comprehend customer requirements and suggest suitable products.
• Coordinate logistics for deliveries and maintain precise dates on sales orders and purchase orders.
• Handle customer delivery follow-ups to guarantee order accuracy and meet customer expectations.
• Build and maintain strong customer relationships through effective communication and follow-up.
• Collaborate with various departments to resolve customer order issues and ensure smooth order processing.
• Prepare responses to customer requests for quotations, adhering to standard pricing and delivery terms.
• Manage internal communications, participate in meetings, and share essential information across relevant teams.
• Respond promptly to customer inquiries via phone, email, or in person, providing product information and technical assistance.
• Collaborate with outside sales representatives and various departments to support customer orders and share market insights for product/service enhancement.
• Stay updated on product knowledge, industry trends, and participate in training sessions to enhance expertise.
• Maintain meticulous sales records and handle administrative duties associated with each sale.
• Maintain a high level of knowledge about PACE Supply's products, including Pumps, Motors, Drives, and related components.
• Manage and process incoming sales orders within defined parameters and ensure accurate execution.
• Manage counter sales, returns, shipping, and receiving following company policies and procedures.
• Engage in customer interactions via calls, emails, and in-person interactions, ensuring follow-ups, order status updates, and pricing accuracy.

Requirements

• Strong customer service orientation with the ability to handle various customer inquiries professionally and promptly.
• Ability to lift items that weigh up to 50 lbs. regularly. This includes carrying, dragging, and walking with materials, as well as using a hand-truck.
• Adaptability to a dynamic work environment and willingness to learn about industry trends and product developments.
• Familiarity with CRM (Customer Relationship Management) software or relevant sales and inventory management tools.
• Excellent communication skills, both written and verbal.
• Detail-oriented mindset with accuracy in maintaining records and managing administrative tasks associated with sales.
• Specific vision abilities required for this job include distance vision, peripheral vision, and depth perception.
• Proven experience (typically 2+ years) in inside sales, customer service, or a related field.
• Knowledge of or willingness to learn about products such as Pumps, Motors, Drives, and related components.
• Strong organizational skills with the ability to multitask and prioritize tasks effectively.
• Ability to coordinate and collaborate effectively with multiple departments to resolve customer issues and ensure smooth operations.
• Ideally, a degree or equivalent education in business, marketing, or a related field can be advantageous.
• Prolonged periods of standing or sitting at a desk and working on a computer.
• Proficiency in managing sales processes, including order processing, quotations, and customer follow-ups.

Benefits

• Please note that individual total compensation for this position will be determined at the Company's sole discretion and may vary based on several factors, including but not limited to, location, skill level, years and depth of relevant experience, qualifications and other business considerations. PACE Supply is an equal opportunity employer and is committed to providing accommodations for qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact the HR Department at (844)-393-7172.

Training + Development

Interview process

Visa Sponsorship

Security clearance