Field Service Technician

Description

The Field Service Technician is responsible for delivering field-based engineering support, including break/fix repairs and preventative maintenance at customer sites such as secure premises, banking facilities, government buildings, retail outlets, and commercial properties.

• Participate in a 1-in-4 on-call rota for out-of-hours support and travel regularly across the UK.
• Deliver excellent customer service, maintaining a professional appearance and clear, customer-focused communication.
• Promote continuous improvement and professional development, suggesting enhancements where appropriate.
• Follow customer procedures for job completion and maintain accurate documentation, including permits, timesheets, expenses, and ERP updates.
• Perform field-based engineering tasks, including break/fix repairs and preventative maintenance at customer sites
• Conduct site walks and capture data to support upselling opportunities.
• Communicate regularly and professionally with the call desk and management team.
• Support the wider service team and collaborate with colleagues to ensure efficient service delivery.
• Stay up to date with relevant technology and best practices to support customers effectively.
• Comply with all Health, Safety, and Environmental requirements.

Requirements

This role combines technical expertise with exceptional customer service, promoting a first-time-fix culture to ensure a seamless experience and build long-term relationships. Service Technicians must be adaptable, proactive, and skilled communicators, providing reliable support while representing Gunnebo Entrance Control to the highest standard.

• Strong knowledge of electronic/electrical circuitry and ability to read wiring diagrams.
• Willingness to learn new products and continuously develop skills.
• Good mechanical and hydraulic understanding.
• Proven ability to deliver results, meet deadlines, and work independently while being a trusted team player.
• Proficient in Microsoft Excel, Word, and Outlook; comfortable with PDA/smartphone software.
• Experience as a mobile engineer with excellent documentation and customer service skills.
• Full UK driving licence
• Commercial awareness and ability to present a positive company image.
• Strong communication, time management, and problem-solving skills; able to work under pressure and adapt to changing priorities.

Benefits

Do you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday life - at home, in transit, and at work. We are at the airport, where you commute, where you work, play and shop. Diverse in our offering, our customer outreach and in our mindset, Gunnebo Entrance Control is leading the transformation of the security business through digitalisation and connectivity for the continuous developments of smart entrance control.

If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organisation, this is the opportunity for you. Gunnebo Entrance Control is small enough to see your ideas come to fruition, and big enough to realise your career goals.

Training + Development

Interview process

Visa Sponsorship

Security clearance