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IT Support Specialist
Egis In Canada
Provide first-level IT support and troubleshoot hardware/software for end users.
2d ago
Junior (1-3 years)
Full Time
Toronto, Ontario, Canada
Office Full-Time
Company Size
20,500 Employees
Service Specialisms
Engineering
Consulting
Project Management
Design
Architecture
Construction Services
Urban Planning
Transport Infrastructure
Sector Specialisms
Buildings and property
Infrastructure and transportation
Earth, environment and community
Water and resources
Rail and transit
Role
What you would be doing
it infrastructure
microsoft 365
technical support
patch management
equipment deployment
user training
- Assist with the management and maintenance of IT infrastructure, including network and server systems.
- Support users with Microsoft 365 applications, including Outlook, Word, Excel, and Teams.
- Provide first-level technical support to employees via phone, email, or in-person, ensuring timely resolution of technical issues.
- Participate in IT projects and initiatives as required.
- Collaborate with senior IT staff to develop and implement IT policies and procedures.
- Maintain accurate records of support requests and resolutions in the ticketing system.
- Conduct training sessions for employees on IT systems and best practices.
- Assist in the setup, configuration, and deployment of new equipment and software.
- Perform regular updates and patches to ensure system security and efficiency.
- Troubleshoot and resolve hardware and software problems, including desktops, laptops, printers, and mobile devices.
What you bring
it degree
it support
microsoft 365
networking
problem solving
communication
- A certificate, diploma, or degree in Information Technology, Computer Science, or a related field; or equivalent experience.
- 1-2 years of experience in an IT support role.
- Basic understanding of computer hardware, software, and networking.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Willingness to learn and adapt to new technologies and processes.
- Excellent communication and interpersonal skills.
- Familiarity with Microsoft 365 applications and services.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
Company
Overview
Revenue €2.16B
Global Revenue 2024
Generated over €2.16 billion in revenue globally in 2024, demonstrating strong financial performance.
100 Countries
Global Presence
Operates in over 100 countries, showcasing extensive international reach and influence.
1,000 Professionals
Canadian Workforce
Employs over 1,000 professionals across 13 offices in Canada, indicating significant local expertise.
- Operating across mobility, infrastructure and the built environment, they design, build and operate intelligent systems from idea to operation.
- Strong leadership in Canada, with a new CEO appointed in 2024 to steer growth and integration in North America.
- Recognized with top industry awards, including Ontario Engineering Project Awards for excellence in bridge engineering.
- Teamwork and collaboration
- Innovation and creativity
- Customer focus
- Integrity and responsibility
- Agility and adaptability
- Excellence and continuous improvement
2050 net-zero goal
Emissions Target
Aiming to achieve net-zero emissions by the year 2050 through comprehensive sustainability initiatives.
- Incorporating sustainability in every project
- Commitment to minimizing environmental impact
- Developing eco-efficient infrastructure solutions
- Supporting circular economy initiatives
- Integrating renewable energy solutions into designs
- Commitment to building a diverse workforce
- Focus on gender balance and equality
- Implementation of training programs for inclusivity
- Active support for women in leadership roles
- Monitoring progress through regular diversity metrics
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