Director, IT Operations

As Director of IT Operations, you’ll guide our infrastructure, network, security, and service / help desk teams to deliver a highly available, secure, and future-ready environment. You’ll shape the technical foundation that supports 1,000+ users across 17 manufacturing plants, 2 distribution centers, and a growing corporate HQ — all while mentoring a talented team and modernizing the systems that keep JM Eagle moving.

• Hire, develop, and mentor engineers, supervisors, and service professionals.
• Monitor systems to ensure 24×7×365 reliability and performance.
• Lead infrastructure, network, security, and IT service / help desk operations.
• Lead a critical modernization effort for the world’s largest pipe manufacturer.
• Partner closely with business and application teams to align IT initiatives with company goals.
• Manage vendors, contracts, and budgets to achieve cost-effective results.
• Manage technology that powers 1,000+ users and 20+ distributed sites across North America.
• Implement ITSM / ITIL best practices, standard operating procedures, and supporting documentation.
• Drive decisions around virtualization, network architecture, and business continuity.
• Provide strategic direction for and ensure appropriate management of IT security, cyber risks, and tools to maintain a secure infrastructure.
• Develop and direct a professional IT service function with tools and processes for ticket management, performance tracking, escalations, and exception analysis.
• Oversee cloud, data centers, servers, storage, virtualization, and wireless technologies.

• Practical experience with best-in-class security tools from Microsoft, Fortinet, Darktrace, Proofpoint, Nessus Pro, Crowdstrike, Palo Alto and others is essential.
• Strong communication, vendor management, and project leadership skills.
• Extensive use of IT service management / help desk tools such as ServiceNow.
• Bachelor’s degree in Computer Information Systems, Computer Science, MIS, or related professional discipline.
• Communicate proactively about maintenance, outages, and system changes.
• 4+ years leading an IT operations or infrastructure team of 8 or more.
• 10+ years in IT infrastructure, operations, security, help desk, and architecture.
• Deep knowledge of security processes for endpoints, MFA, servers, network routers / firewalls, data centers, email, internet, applications, cloud, etc.
• A practical, sleeves-rolled-up leadership style — you lead by doing and by developing others.
• Expert in designing, managing, and implementing Microsoft technologies such as Azure / 365, SharePoint, AD / Entra ID, SCCM / Intune, etc.
• Experience supporting 1,000+ users across 5+ distributed sites.

Los Angeles, CA | Onsite 4 Days / Remote Fridays

$190,000 – $230,000 + Comprehensive Benefits

• Onsite 4 days per week in Los Angeles; remote Fridays.
• Competitive pay ($190 K – $230 K) + comprehensive benefits.