Assistant Community Manager

Description

• Meets regularly with Community Manager and Regional Manager to discuss community performance.
• May work in an elevated site, may walk on uneven ground.
• Functions as a resource center for residents on all things that affect and may disturb their community-living experience and ability to make timely rent payments.
• Under the direction of the Compliance department and the Community Manager, manages compliance file maintenance, where applicable.
• Reviews resident files and ledger records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease agreements.
• Follows the Company’s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the property as required in court hearings and eviction proceedings.
• Answering phones, greeting walk-ins and foot traffic.
• Support Leasing Consultants in the leasing of apartments and ensures that Fair Housing guidelines are followed.
• Organizes and executes resident appreciation and retention events.
• Assist with Monthly Projection Reporting, inspects vacancies, make-ready apartments and models. Inspects the property for community policy violations, needed repairs and overall landscaping.
• Oversees property operations and staff in Community Manager’s absence.
• Manages and promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
• Maintains a secured confidential file for each resident.
• Handles all the monies of the property. Collects, posts, and deposits rents/security deposits and other community income.
• Maintains a service-oriented environment by always exhibiting a professional appearance and attitude.
• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act and all other laws pertaining to the apartment industry.
• Teamwork and employee participation, permitting the representation of all groups and employee perspectives.
• Assist with leasing job duties, including touring prospective residents.

Requirements

• LIHTC/Tax Credit Program Knowledge required.
• An Aptitude for Connecting - Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities including vendor partners, regulatory and social services partnerships. This Includes adopting a collaborative approach to create consistent favorable circumstances that foster success and effectiveness for the Organization and the communities.
• Solid computer knowledge, Windows (Word, Excel,) internet and e-mail.
• Respectful communication and cooperation between all employees.
• Superior interpersonal skills: ability to get along with diverse personalities; tactful; mature, flexible.
• Reading, comprehending, writing, performing calculations, communicating verbally.
• 2+ years’ experience as an Assistant Community Manager.
• Equipped with excellent communication skills and an unmatched dedication to customer service.
• Strong Understanding of Fair Housing Laws.
• Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.
• Thorough understanding of landlord/tenant law.
• Adherence to Property Management Rules, Regulations and Guidelines
• Repetitive use of computer, keyboard, mouse, and phone.
• Solid track record of bookkeeping and rent collection.
• Working knowledge of Yardi Voyager Property Management software.
• Frequent sitting and walking.

Benefits

• Development – a commitment to creating opportunities to learn and expand your knowledge in the industry from online training platforms to training classes to one-on-one coaching.
• Work/life balance through flexible work schedules to accommodate employees’ varying needs.
• Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more!
• Growth that is based on achievement and an emphasis on promoting from within our ranks versus just external candidates.

Training + Development

Interview process

Visa Sponsorship

Security clearance