Online Sales Counselor

Description

Online Sales Counselor serves as the first source of customer engagement with New Home Company. The mission is to capture, qualify, and convert online and phone-based leads into qualified appointments for the onsite sales teams. The goal is to create a seamless, responsive experience that enhances homebuyer engagement and drives community traffic and sales conversion.

• Monitor and analyze competitive communities to assess market position and identify opportunities for differentiation.
• Achieve lead-to-appointment conversion goals established by the division.
• Proactively drive traffic through outreach efforts, including phone calls, social media, events, and realtor engagement. Consistently follow up on leads from multiple sources, maintain regular prospect communication, and support self-prospecting initiatives.
• Schedule and confirm appointments for onsite sales agents, ensuring a smooth transition.
• Develop and maintain a strong network of realtors by providing weekly updates on inventory homes, upcoming events, and community information, ensuring the company is their primary point of contact within the market.
• Qualify leads using current sales training, CRM workflows, and division-specific criteria.
• Accurately input, manage, and track all lead activity in the CRM (HubSpot), ensuring full pipeline visibility and reporting integrity.
• Maintain consistent and proactive communication with marketing and sales teams to align lead management strategies.
• Represent the company by attending realtor functions, grand openings, sales trainings, and division-sponsored events.
• Act as the first point of contact for all digital and phone inquiries.

Requirements

This role requires the ability to sit, stand, walk (including uneven terrain), bend, reach, climb stairs, and lift or carry items up to 25 pounds. Candidates must have full-color vision, adequate hearing, and the ability to communicate clearly and type efficiently. Proficiency with computers, including the use of a keyboard and calculator, is essential.

A valid driver’s license and active vehicle insurance is required at all times.

The position also requires operating a motor vehicle, visiting jobsites regularly, and reading construction plans. Because the role involves frequent public contact, professional appearance and appropriate business attire are expected.

• Valid Real Estate License (where applicable by state).
• Ability to quickly build rapport and guide customers through the decision-making process.
• Highly organized, detail-oriented, and capable of managing multiple projects simultaneously.
• 1–2+ years of experience in internet sales or other lead-driven sales roles preferred.
• Availability to work one weekend day; depending on the division, both weekend days may be required.
• Proficient in Microsoft Office Suite, with strong expertise in Excel, and experienced in using HubSpot CRM for daily activities and lead tracking.
• College degree preferred but not required.
• Comfortable presenting and selling over the phone.
• Excellent verbal and written communication skills.

Benefits

The base salary for this position is $55,00, plus commission. Base Salary is paid bi-weekly, every other Friday

In addition to competitive health insurance coverage for team members and their dependents, New Home Co. also provides comprehensive benefits such as generous paid time off policies, like vacation, holidays, sick leave, jury duty, and bereavement; paid disability, parental and military leave; company-sponsored and voluntary term life, AD&D, and short- and long-term disability insurances; a 401(k) retirement plan with employer matching; and a wellness incentive program to help team members thrive both personally and professionally.

Training + Development

Interview process

Visa Sponsorship

Security clearance