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Communicates effectively with the service and office team, as well as residents.
Promotes Equity Residential's brand.
Promotes the communities based on the prospective resident's needs.
Under the direction of the Community, General, or Area Sales Manager, coordinates the schedule and times for dedicated in-person onsite presence at assigned properties based on business needs and occupancy/revenue goals, which can change on short notice.
Completes CRM tasks within the appropriate time frame.
Verifies all scheduled move-in files are complete.
Proactively manages the Tour Schedules.
Cross-sells, both within assigned communities and other sister communities to meet the needs of the prospective residents.
Represents the Company in a professional manner at all times.
Assist with postings and notifications to the residents when assigned.
Coordinate and support resident events as directed throughout the year, which may occur during evenings and weekends.
Accurately and efficiently prepares and assists with all leasing documents.
Completes all required training in a timely manner.
Monitors community trends to prepare for future occupancy needs.
Proactively manages leads and customer experience using the Customer Relationship Management Software (CRM) at all assigned communities.
Provides leadership and mentorship to Leasing Consultants.
Assists residents regarding payment and account ledger inquiries.
Inspects the community ready product and tour path daily.
What you bring
legal knowledge
computer literacy
driver's license
high school diploma
communication skills
sales experience
Availability to work a flexible schedule, including weekends
Knowledge of federal and state apartment housing laws
Maintains market and community knowledge.
Employs effective selling techniques to close the sale.
Ability to use the computer effectively and read written communications. Ability to lift, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility. May be required to climb stairs depending on the property structure.
A valid driver's license, good driving record, auto insurance, and reliable transportation is required if the employee will operate a motorized vehicle (e.g., car, golf cart) during their workday and/or as part of their role.
High School diploma or equivalent.
Computer literacy and effective communication skills. Must be able to effectively communicate both orally and in writing in English for all work-related purposes.
Office team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job. The device must have updated software and must be password-protected and compliant with in-house security systems.
Sales and Customer Service experience is preferred.
Understands and complies with federal, state and local fair housing laws and standards, as well as landlord/tenant laws and regulations.
Maintains accurate and in-depth knowledge of all aspects of the community.
Benefits
The successful candidate's starting pay will be determined based on job-related skills, experience, and qualifications.
Employees are eligible for overtime pay and performance incentives.
Community Wellbeing: Paid Community Service Hours
Physical Wellbeing: Medical, dental, and vision care
The company was established in 1969 as a leader in the U.S. residential real estate sector.
Specializes in owning, managing, and developing residential communities with a focus on luxury apartments.
caters to a variety of tenant needs, from urban professionals to families, across top metropolitan markets.
places a strong emphasis on creating vibrant, sustainable living spaces that enhance the quality of life for residents.
has a track record of successful property acquisitions and developments in major U.S. cities.
known for revitalizing urban neighborhoods through strategic investments and offering state-of-the-art amenities.
focuses on long-term growth through strategic property development and management.
Culture + Values
Each individual is encouraged to be themselves, express their thoughts, and feel valued for their contributions.
Inclusivity and open-mindedness are prioritized, ensuring that everyone's voice is heard and valued, empowering individuals to grow and succeed authentically.
Individuals are supported by a collaborative team and the necessary resources, enabling them to achieve success and enjoy the process.
Commitment to working hard and smart with a sense of ownership and a focus on collective success.
A dedication to building thriving communities extends beyond their immediate environment, positively impacting broader neighborhoods through meaningful connections.
Environment + Sustainability
30% GHG Emissions Reduction
Science-based target by 2030
Aims to reduce scope 1, 2, and 3 greenhouse gas emissions by 30% from a 2018 baseline.
20% Energy Intensity Reduction
Energy efficiency goal
Targets a 20% reduction in energy intensity per square foot by 2030 from a 2018 baseline.
Dow Jones Sustainability Index
First residential REIT listed
Recognized in the Dow Jones Sustainability World & North America Indices in 2024.
$494M Green Bonds
Funds for sustainable developments
Issued green bonds totaling approximately $494 million to support LEED-certified developments.
Conduct portfolio-wide mid-level risk assessments and develop mitigation/resilience plans for high-risk properties by 2024.
Evaluate on-site renewable installations; over a third of properties had on-site clean/renewable energy as of Dec 31 2022.
Joined EPA Energy Star program (2022) and ULI Greenprint Center (2022).
Named to Dow Jones Sustainability World & North America Indices (2024), first residential REIT to do so.
A-grade in 2023 CDP Climate Change and 92nd percentile in 2023 S&P Global Sustainability Assessment.
Deploy rooftop solar PV: over two dozen since 2019.
LEED Gold+ for wholly-owned developments and feasibility assessments on sustainable building measures for all new projects.
Specify ENERGY STAR appliances, efficient water fixtures, programmable thermostats, and LED lighting.
Inclusion & Diversity
50/50 Gender Breakdown
Employee Gender Distribution
As of December 31, 2024, the company achieved a balanced gender distribution with approximately 2,500 employees split evenly between male and female, reflecting a significant commitment to diversity and inclusion.
Present and consider a diverse slate of candidates for all mid‑management and above positions to help mitigate similar‑to‑me biases.
Build awareness of and bring focus to unconscious bias in recruiting and hiring, including creating a new hiring manager interview guide and new applicant surveys.
Perform and participate in annual third‑party compensation and benefits benchmarking to assess competitiveness, utilization, cost, and ensure pay is aligned and equitable.
Roll out a bilingual education strategy promoting preventive care, securing a primary care physician, annual physicals and increased use of virtual health visits.
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