Operations & Scheduling Coordinator

Description

• Prepare job packets for technicians, including all necessary documentation pertinent for technicians to do the job successful
• Monitor inventory levels in office and vans; create purchase orders as needed
• Coordinate and manage technician schedules for installs, service calls, and inspections
• Serve as main point of contact for scheduling changes and customer updates
• Track job progress and follow up with technicians on daily updates
• Document project updates, service records, and materials used
• Notify customers of upcoming appointments and confirm details
• Dispatch urgent service calls and optimize routes for field techs
• Support technicians with remote troubleshooting and job prep

Requirements

• Strong communication and problem-solving skills
• Detail-oriented and able to manage multiple priorities under pressure
• Familiarity with the low voltage, security, or fire alarm industry is a plus
• Proficiency with Excel and scheduling or service software (e.g., Jobber, ServiceTitan, simPRO)
• 1+ years of experience in operations, scheduling, or dispatch (service or trades preferred)
• Reliable, accountable, and team-oriented
• Communicate proactively to adjust expectations when delays occur

Benefits

• 401(k) matching
• Competitive salary
• Health insurance
• Collaborative team culture in a growing company
• Paid time off and paid holidays
• Free food & snacks
• Bonus potential based on performance and company goals
• Competitive pay based on experience
• Opportunity for advancement
• Opportunities for growth and advancement
• Paid time off
• Dental insurance

Training + Development

Interview process

Visa Sponsorship

Security clearance