Operations & Scheduling Coordinator
Welte Electronic Systems Llc
Coordinate tech schedules, dispatch, inventory and customer communication for field services.
3 days ago ago
Intermediate (4-7 years), Junior (1-3 years), Expert & Leadership (13+ years)
Full Time
Norwalk, CT
Field
Company Size
9 Employees
Service Specialisms
Electronic Systems Integration
Project Management
Consulting
Engineering
System Design
Technical Services
Automation
Sector Specialisms
Residential
Commercial
Security
Role
What you would be doing
job packets
inventory mgmt
schedule management
dispatch
route optimization
remote troubleshooting
- Prepare job packets for technicians, including all necessary documentation pertinent for technicians to do the job successful
- Monitor inventory levels in office and vans; create purchase orders as needed
- Coordinate and manage technician schedules for installs, service calls, and inspections
- Serve as main point of contact for scheduling changes and customer updates
- Track job progress and follow up with technicians on daily updates
- Document project updates, service records, and materials used
- Notify customers of upcoming appointments and confirm details
- Dispatch urgent service calls and optimize routes for field techs
- Support technicians with remote troubleshooting and job prep
What you bring
communication
problem solving
excel
jobber
servicetitan
simpro
- Strong communication and problem-solving skills
- Detail-oriented and able to manage multiple priorities under pressure
- Familiarity with the low voltage, security, or fire alarm industry is a plus
- Proficiency with Excel and scheduling or service software (e.g., Jobber, ServiceTitan, simPRO)
- 1+ years of experience in operations, scheduling, or dispatch (service or trades preferred)
- Reliable, accountable, and team-oriented
- Communicate proactively to adjust expectations when delays occur
- 401(k) matching
- Competitive salary
- Health insurance
- Collaborative team culture in a growing company
- Paid time off and paid holidays
- Free food & snacks
- Bonus potential based on performance and company goals
- Competitive pay based on experience
- Opportunity for advancement
- Opportunities for growth and advancement
- Paid time off
- Dental insurance
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
Over 55 Years
Experience in the Industry
The company has been operating continuously for over five decades, demonstrating extensive expertise and reliability in their field.
Up to $100K
Project Range
They handle projects ranging from modest homes to estates valued at $100,000, showcasing versatility in serving different customer needs.
- They combine decades of field-tested expertise with in-house designing, installing, and 24/7 monitoring.
- Their projects range from smart-home automation and theatrical soundbars to full commercial video surveillance systems.
- They specialize in security, fire detection, access control, CCTV, intercoms, and home-automation integration.
- Despite a small team, they’ve built a reputation for personalized service—no call trees, always a live voice.
- Operating continuously for over 55 years, they’ve stayed local yet offer cutting-edge, IP-based security tech.
- A standout: they blend AV, lighting design, and outdoor audio into core security installs, offering holistic solutions.
- We emphasize teamwork, passion, and excellence in everything we do.
- Innovation and continuous improvement are central to our business approach.
- We prioritize customer satisfaction by delivering high-quality solutions.
- Accountability and integrity guide our professional relationships and decisions.
- We foster a culture of respect and open communication among employees and clients.
Net-zero 2050
Net-Zero Target
Aims to achieve net-zero emissions by 2050.
- Committed to efficient energy use and waste reduction.
- Focus on using eco-friendly materials in the manufacturing process.
- Ongoing initiatives to reduce carbon footprint and increase energy efficiency in operations.
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