Supervisor, Facilities Operations Call Center (On-Site Full Time)

Description

• Provide training and support to call center staff to enhance their skills and knowledge.
• Serve as the primary point of contact for customer requests related to facilities services.
• Maintain accurate records and documentation related to all facilities operations.
• Prepare regular reports on call center performance, project status, and invoice processing.
• Communicate project updates and progress to stakeholders and management.
• Maintain effective communication with customers throughout the request lifecycle.
• Ensure accuracy and compliance with company policies and procedures.
• Develop project plans, timelines, and budgets, ensuring all projects adhere to company standards and deadlines.
• Collaborate with various departments to coordinate facilities-related projects from inception to completion.
• Supervise and lead a team of call center representatives to ensure efficient handling of incoming calls.
• Log, track, and prioritize requests to ensure prompt resolution and customer satisfaction.
• Manage the processing and tracking of invoices related to facilities services and projects.
• Monitor call center performance metrics and implement strategies to improve service quality and customer satisfaction.
• Resolve any discrepancies or issues related to invoicing in a timely manner.

Requirements

• Must have no revocation of driving privileges within the 36 months prior to application, no convictions of major traffic violations (DUI, hit and run, reckless driving, etc.) within the 12 months prior to application, or any pending charges for a major traffic violation at the time of application.
• Minimum of 3 years of experience in call center management, facilities coordination, or a similar role.
• Bachelor’s Degree or Technical Certifications in Business Administration, Facilities Management, or a related field preferred.
• Must consent to a continuous monitoring of your Motor Vehicle Record
• Must have at least one year of verifiable driving experience (Must hold a valid driver’s license for the class vehicle to be operated. Driving permits are not typically considered a valid driver’s license).
• Ability to multitask and prioritize in a fast-paced environment.
• Detail-oriented with strong problem-solving skills.
• Excellent verbal and written communication abilities.
• 10 years of technical background in mechanical, electrical, and plumbing
• Strong leadership and team management skills.
• Proficient in Microsoft Office Suite and call center software.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance