Markets and leases apartments, demonstrating competency in all areas of apartment sales, including telephone technique, setting appointments, prospect qualifications, apartment showings, closings, and follow-up.
Handles Resident inquiries promptly and courteously.
Assists in the hiring, disciplining, review and termination of all on-site Associates in accordance with the Company’s policies and procedures.
Provides training, technical assistance and guidance for all leasing personnel; oversees maintenance personnel and assists where appropriate.
Collects rents and handles delinquent accounts along with Leasing Associates. In addition, has someone on staff make bank deposits daily upon receipt of checks.
Oversees the details of move-ins and move-outs with the assistance of Maintenance and Leasing Associates.
Maintains necessary records of all financial transactions of property (i.e. bills, budget control, etc.) and completely understands the budget process, the monthly financial statements and how they relate to the budget. In addition, adheres to all accounting directives, including but not limited to the following:
Walks the clubhouse and model unit(s) daily to ensure that they are kept clean and maintained within company standards. Walks all vacant, market-ready apartments weekly to ensure that they are maintained within company standards and Standard Operating Procedures.
Takes responsibility for the marketing of the property not only through outreach, but through Resident retention.
Establishes rapport with Residents and provides personalized service.
Prepares, processes, and signs all leases and related forms (all leasing staff may perform this function). Oversees these procedures when performed by other Associates.
Takes responsibility for the efficient handling of all Resident issues, including service requests, complaints, miscellaneous situations, functions, lease renewals, Community newsletters, etc. If a Resident is not satisfied with on-site response from the Manager, then the Resident should be referred to the Regional Manager.
Oversees the activity of outside contractors/vendors working on the property and ensures that keys are properly signed out when needed. Must be aware through the Regional Manager and/or the Maintenance Supervisor of all activities regarding outside contractors.
Inspects all apartments prior to a new Resident moving in. Ensures that the Resident gift is placed in each new Resident’s apartment.
Requirements
customer experience
Exceptional Customer Experience
Delivers an exceptional customer experience, both internally and externally, as defined in our Company’s Engaging Vision of Customer Service.
Benefits
Career development opportunities and support
Above industry average bonuses including: renewal, move in, holiday, anniversary, and wellness
Associate referral bonuses
Paid weekly, every Friday
Paid parental leave
40% apartment rent discount
Health, Dental, Vision, Life, and Disability insurance
$3,000 annual tuition reimbursement
Wellness program that includes free biometric screenings, quarterly challenges, and a health insurance premium reduction program
6 company sponsored social events per year
Generous Paid Time Off (PTO) plan *with opportunities to earn additional PTO
Paid volunteer time
401(k) plan with an impressive company match
Paid training and certifications
Employee Assistance Program (EAP)
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded with a vision to create quality living spaces that cater to evolving community needs.
Specializes in residential developments, including luxury apartments and multifamily properties.
A trusted partner in real estate management, providing long-term investment opportunities.
Known for designing spaces that balance aesthetics, function, and sustainability.
Focuses on community-driven projects that enhance urban landscapes and residents' quality of life.
Engages in both new construction and the redevelopment of existing properties to meet modern demands.
Has a solid track record of successful projects with a commitment to high-quality craftsmanship.
Culture + Values
12K Homes
Target Homes by 2025
Provide enjoyable living experiences to families in 12,000 J.C. Hart homes by 2025.
Passion
Integrity
Development
Innovation
Teamwork
Purpose: "Make your home an enjoyable living experience."
Vision: "Our passion for our customers creates demand that far exceeds our supply."
Goal: Excellence
Environment + Sustainability
No publicly stated environmental or sustainability strategy, goals or net-zero target found on website or LinkedIn
No data-driven environmental metrics or progress results available from public sources
Inclusion & Diversity
No DEI strategy, gender targets or gender-related outcomes publicly stated on website or LinkedIn