HVAC TB Cust Resource Coord
Johnson Controls
Coordinate HVAC service calls, schedule technicians, and ensure customer satisfaction.
11 days ago ago
C$29 - C$37
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years), Junior (1-3 years)
Full Time
Ottawa, Ontario, Canada
Field
Company Size
94,000 Employees
Service Specialisms
Climate Control
HVAC
Facility Management
Fire Alarm and Suppression
Security Equipment
Building Systems
Engineering
Consulting
Sector Specialisms
Buildings
Commercial
Residential
Industrial
Energy
Infrastructure
Security
Safety
Role
What you would be doing
schedule management
timesheet review
nxgen updates
exception reconciliation
customer communication
expense monitoring
- Ensures Technicians are provided with daily schedules. Maintains consistent communication with assigned Technicians.
- Coordinates labor scheduling to align technicians to the appropriate customer and service needs.
- Review and correct unassociated time for timesheets for technicians.
- Follows up on activities to ensure completion in an established timeframe.
- Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.
- Reconcile exceptions (SIR and AP).
- Attend weekly planning/scheduling meetings.
- Receives customer requests for unscheduled or scheduled service.
- Communicates the action plan and services to be provided directly to the customer.
- Assist with monitoring of time and expense reporting submission.
- Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
- Debrief activities daily.
- Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
What you bring
high school
associate degree
project accounting
parts ordering
wip management
service experience
- Must have strong interpersonal skills to effectively communicate with both internal and external clients.
- Able to prioritize work activities based on financial impact to desired business goals.
- WIP Management.
- High school diploma or equivalent required.
- Associate degree.
- Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
- Must have the ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.
- Able to influence diverse teams to accomplish tasks/goals.
- Two to five years of service industry experience and/or service scheduling.
- Experience and/or basic project accounting or costing principles.
- Parts ordering/PO creation support.
- Extensive product and on the job/cross training opportunities With outstanding resources
- Scheduled Service Visits – on time.
- Paid vacation/holidays/sicktime - Available from day 1
- Competitive salary
- Comprehensive benefits package including, medical, dental, and vision care - Available day one
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
1885
Year Founded
Pioneered the electric thermostat and launched the building controls industry.
2016
Year of Merger
Merged with Tyco International, expanding into fire protection and security.
$26.8B
Annual Revenue
Generates revenue across four global business segments.
Record Backlog
Project Demand
Maintains a strong backlog of digital and infrastructure projects.
- Pioneered the electric thermostat, launching the building controls industry.
- Evolved into a global leader in smart building systems through over a century of innovation.
- Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform.
- Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services.
- Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.
- N/A – Johnson Controls does not publish an official list of culture or values under standardized headings on its public website or LinkedIn.
43.8% reduction
Emissions reduction
Reduced Scope 1 & 2 emissions by 43.8% since 2017 toward a 55% target by 2030.
56% reduction
GHG intensity
Achieved a 56% reduction in GHG intensity since 2017.
56% renewables
Global electricity
56% of global electricity was matched by renewables in 2024.
25% sites landfill-free
Manufacturing sites
23 manufacturing sites (25%) achieved zero-landfill in 2024.
Double women leaders by 2026
Global Leadership Diversity Target
Aim to double women leaders globally and minority leaders in the U.S. within five years, initiative launched in 2021.
>100k global workforce
Community Volunteering Impact
Engaged global workforce of over 100,000 across 150+ countries, contributing over 61,000 volunteer hours in 2023.
- Includes diversity targets in senior leaders’ performance metrics tied to compensation.
- Partnerships with HBCUs to develop next-gen sustainable building leaders through scholarships and education initiatives.
- Increased spend with women- and minority-owned businesses as part of supplier sustainability and inclusion goals.
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