BUSINESS DEVELOPMENT MANAGER

Description

• Partner cross-functionally with operations, marketing, and finance to optimize lead-to-job performance.
• Conduct weekly one-on-ones, pipeline reviews, and ride-alongs to ensure BDRs execute core outreach and activation playbooks.
• Resolve escalated partner issues swiftly, ensuring satisfaction and long-term loyalty.
• Oversee CRM performance and data integrity in Luxor CRM for assigned territories.
• Collaborate with marketing to develop plumber-focused campaigns, appreciation events, and partner activations.
• Ensure the market maintains a balanced pipeline of prospective, active, and retained partners.
• Support field reps in executing joint marketing activities, lunch-and-learns, and training sessions.
• Build and execute market expansion strategies targeting high-value plumber partners throughout the assigned territory.
• Partner with recruiting and training teams to hire and onboard new BDRs as the market grows.
• Analyze territory performance, partner data, and competitive trends to refine local strategies.
• Monitor referral flow through DASH, ensuring operational handoffs meet service SLAs and partner expectations.
• Strategic Leadership – Guides and motivates teams toward measurable growth goals.
• Report weekly metrics to senior leadership, including activity, referral volume, conversion, and retention.
• Represent Superior Restoration at industry events, trade shows, and networking opportunities.
• Manage, coach, and develop Business Development Representatives.
• Foster a culture of accountability, urgency, and relationship excellence aligned with Superior Restoration and HighGround values.
• Maintain relationships with key regional and high-volume plumber partners.

Requirements

• 4–6+ years in business development, field sales, or partnership management.
• 2+ years of people management experience, preferably in multi-location or regional roles.
• Exceptional leadership, coaching, and analytical skills.
• Knowledge of restoration processes, insurance workflows, and TPA systems.
• Bachelor’s degree in business, marketing, or a related field.
• Analytical Thinking – Leverages CRM and performance data to drive strategic decisions.
• Proven ability to create scalable processes and training programs for field teams.
• Experience developing referral networks and channel strategies.
• Communication Excellence – Inspires confidence through clear, persuasive communication.
• Strong background in home services, restoration, plumbing, or construction industries.
• Partner Retention – Repeat referral rate, partner satisfaction (NPS or equivalent)
• Ability to travel throughout the assigned territory as needed
• Operational Discipline – CRM accuracy, timely reporting, adherence to playbooks
• CRM proficiency (Luxor CRM experience strongly preferred) and familiarity with DASH.
• Relationship Builder – Cultivates strong, trust-based partnerships with external stakeholders.

Benefits

• Opportunities for professional development and advancement within HighGround Brands.
• Comprehensive benefits package including medical, dental, vision, PTO, and 401(k).
• Revenue & Pipeline – Referral-to-job conversion %, partner-driven revenue, market growth rate
• Competitive base salary plus performance-based bonus/commission structure 110,000-200,000 annually.
• Company vehicle, gas card, cell phone, and other company assets required for the role.

Training + Development

Interview process

Visa Sponsorship

Security clearance