Roving Assistant Property Manager

Description

• Resident and Property Relations: Respond to resident, vendor, and management inquiries and concerns. This includes entering maintenance requests, coordinating vendor access, attending community meetings, and responding to emergencies in a timely and professional manner.
• Regulatory Compliance: Assist the site management team in maintaining compliance with all applicable regulations (HUD, LIHTC, etc.). Tasks may include preparing recertification notices, collecting and processing required documentation, and ensuring proper filing and retention of compliance records.
• Marketing and Leasing: Achieve and maintain property occupancy goals in alignment with organizational and budgetary targets by actively leasing units, processing applications, and supporting resident retention efforts. Ensure marketing practices align with affirmative fair housing requirements and organizational standards.
• Financial Operations: Support the rent collection process by issuing receipts, preparing deposits, and generating delinquency notices. Assist with lease terminations and legal action, as needed. Contribute to achieving budget expectations by making fiscally responsible decisions that increases the net operating income.
• Physical Asset: Support the site management team and maintenance team to ensure the property meets and passes all physical inspection standards. Conduct move-in and move-out inspections, walk the property regularly, and help address maintenance issues to preserve asset quality.
• Office and Administrative Support: Provide on-site administrative support during office hours by answering phones, managing mail, filing, maintaining office equipment, ordering supplies, and assisting residents. Accurately enter applicant and resident data into the property management system and provide vendor/contractor site access.

Requirements

• Previous property management experience is required with affordable housing programs such as Tax Credit and Project-Based Section 8 strongly preferred.
• Ability to reach above and below the shoulder height.
• Ability to work in varying external weather conditions.
• Must have a commitment to learning and participating in Aeon's diversity, equity, and inclusion efforts.
• Solid and proven work ethic with the ability to use good judgment, prioritize and execute wide-ranging workload in a fast-paced environment.
• Ability to conduct property tours and inspections: Includes walking through hallways, stairwells, leasing offices, common areas, and vacant or occupied apartment homes. This may involve navigating multiple floors and uneven surfaces.
• Must be a resourceful, problem solving, relationship-building, seeker of excellence, with a commitment to Aeon's mission.
• Ability to file documents and enter data for extended periods.
• Ability to sit and stand for extended periods.
• Exceptional customer service skills, with a focus on resident retention and satisfaction.
• Demonstrated ability to organize and compile information from various sources to ensure accurate reporting and regulatory compliance.
• Demonstrated ability to engage in interpersonal communication that is culturally responsive, ensuring consideration for differing needs and expectations.
• Ability to lift up to 10lbs.
• Experience working with individuals experiencing or significantly impacted by mental health challenges, substance use, poverty, long term homelessness, and trauma is a plus.
• Strong computer literacy skills including experience with Yardi, Fortress or other property management system is preferred.
• Ability to multi-task, prioritize responsibilities, be adaptable and work effectively in a fast-paced, high-energy environment.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance