IT Support Manager at Lendlease in London, England, United Kingdom | Kablio

Role

Description

itsm logging

tech support

av support

site setup

knowledge base

project implementation

Ensure timely and appropriate communication of information required to make effective use of our technology solutions.
Log all walk up requests and incidents with correct details, categorisation and resolutions in the ITSM system.
Identify where “How To” and Knowledge Base articles are missing and then draft articles to address the gaps, for review by Manager
IT ownership and support for all the ICT requirements of a number of assigned sites/centres.
Regularly update Site information in the ITSM system.
Provide 1st and 2nd level support, including implementation, management and usage of Digital Experience (DX) and Audio-Visual (AV) technologies on both primary and remote Lendlease sites.
Plan and action through to resolution each ticket assigned or collected from the Information Technology Service Management (ITSM) queue.
Maintain a strong physical presence at the corporate office and sites to support and enhance our customers’ technology experience.
Proactively coach people one on one on pre-defined How-to guides and knowledge base articles to reduce tickets being entered for repeat requests or problems.
Undertake Site Setup activities (Moves, Adds or Changes). Assist in creating a working environment for Lendlease employees where ambition to learn and digital ability are recognised, encouraged and rewarded. Work with Lendlease teams to understand how they are utilising IT collaboration and productivity resources, such as Microsoft 365 stack and to assist in the development of tools and methods to drive efficiencies within those teams.
Embrace an ethos of passion for customer and quality, collaborating with IT Service Desk, Operations, Cloud and Product Teams to provide seamless service that delivers value for our customers.
Identify gaps in Knowledge Base articles and draft knowledge base articles for review.
Provide one on one customer coaching around pre-developed How-to and knowledge base articles.
Manage successful implementation of technology projects within the region in collaboration with the broader DX team (both in Europe and internationally) and other teams within Digital.
Manage the technology requirements for business critical Lendlease events held in the UK.
Complete site setup decommissions, or relocation activities as assigned by your manager in an accurate and timely fashion.
Building strong trusted relationships with key stakeholders such as site managers, Corporate Real Estate, executives and EA’s.
Collaborate with the IT Service Desk, Operations, Cloud and Product Teams in the provision of DX Services and the diagnosis and remediation of all provided to Lendlease staff with escalations or requests for assistance.
Provide Audio-Visual support for Audio-Visual equipment and meeting rooms.
Achieve set monthly Service Level Objectives (SLO) targets to ensure DX Service level targets are met or exceeded.
Ensure compliance with all company policies and standards.
Source and deliver existing learning content to support product adoption
Remotely and Face to Face provide Level 1 & 2 technical support.
Contribute to the creation of training content, presentations, quick reference guides and videos
Undertake tasks as directed by Digital Workplace Services Manager.

Requirements

it support

attention

training

service

problem solving

communication

Ownership of IT support for UK sites.
Strong attention to detail and organisation
Experience with training material preparation and delivery
Service excellence and continuous improvement mindset
Structured problem solver, contributes to improvements
Growth mindset, seeks development and clarity
Excellent communications skills (verbal and written) – ability to communicate credibly to both technical people and business people, up to senior executive level
Thrives on co-creation and knowledge sharing

Benefits

Enhanced parental leave
Industry leading pension scheme
Life assurance
Wellbeing leave
Private medical health benefit and dental plan options
25 days annual leave with the option to buy or sell additional days
Training will be advertised and delivered through a combination of; event style activities, digital platforms and face-to-face training
24/7 confidential Employee assistance program
Discounted gym membership to over 2,500 gym’s nation wide
Escalation of tickets where required to support the business.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1958

Year Established

The company's legacy began with its establishment in 1958.

40+ locations

Global Presence

Operates across more than 40 locations worldwide, showcasing its extensive global reach.

Evolved into a global leader in property and infrastructure.
Focus on creating high-quality, sustainable projects that transform communities.
Iconic projects include large-scale urban developments, mixed-use precincts, and major infrastructure works.
Strong track record in managing complex developments, including residential, commercial, and public sector projects.
Diverse portfolio includes transportation hubs, health facilities, and major urban regeneration efforts.
Delivered major projects such as Barangaroo in Sydney, Victoria Harbour in Melbourne, and the Marina Bay Sands in Singapore.
Known for its collaborative approach, working closely with clients, architects, and communities to create lasting impact.
Focus on long-term value, continuing to innovate and expand into new markets and sectors around the globe.

Culture + Values

Be dedicated to relationships – We respect all people, their ideas and cultures.
Be true to our word – Integrity is non negotiable.
Be challenging in our approach – We strive to find the best solution.
Be one team – We work together to achieve more through our unified culture and shared knowledge.
Be exceptional in everything we do – We seek, and are committed to operating safely, achieving outstanding performance and the best outcomes.
Be open and transparent – We earn and instill trust by being accountable at every level and in all of our interactions.
Respect
Integrity
Innovation
Collaboration
Excellence
Trust

Environment + Sustainability

53% Emission Reduction

Carbon Emissions Drop

Achieved a significant reduction in gross Scope 1 & 2 emissions since the launch of Mission Zero in 2020.

65% Renewable Energy

Renewable Energy Target

Currently sourcing 65% of electricity from renewable sources, with a goal of reaching 100% by 2030.

99% Renewable Fuels

Sustainable Fuel Usage

Achieved near-complete reliance on renewable sources for liquid fuels used by the UK construction business in FY24.

80kt CO₂‑eq Offset

Carbon Offsets Achievement

Offset 19% of gross Scope 1 & 2 emissions, resulting in net emissions of 80 kt CO₂‑eq in FY24.

Close to 80% of construction equipment electrified (The Exchange TRX, Kuala Lumpur).
Solar PV at Paya Lebar Quarter expected to reduce 186 t CO₂‑eq in the first year.
Melbourne Quarter’s rooftop PV supplies ~17% of base-building energy.
Mission Zero initiatives include fossil-fuel-free construction (electric plant, battery storage, renewable diesel/biofuels).
100% electrification of heating/hot water in new builds.
Use of low embodied-carbon materials in construction.
Scope 1 & 2 targets verified by Science Based Targets initiative, aligned to 1.5 °C Paris goal.

Inclusion & Diversity

2020

DE&I Council Established

The company established a Diversity, Equity & Inclusion Council to oversee and drive inclusion initiatives.

2023

DE&I Head Appointed

The company appointed a Head of Diversity, Equity & Inclusion (US) to focus on recruitment, retention, and fostering an inclusive culture.

US DE&I outcomes tied to operational growth and employee engagement (mentorship, representation focus).

Articles

Role

Description

itsm logging

tech support

av support

site setup

knowledge base

project implementation

Ensure timely and appropriate communication of information required to make effective use of our technology solutions.
Log all walk up requests and incidents with correct details, categorisation and resolutions in the ITSM system.
Identify where “How To” and Knowledge Base articles are missing and then draft articles to address the gaps, for review by Manager
IT ownership and support for all the ICT requirements of a number of assigned sites/centres.
Regularly update Site information in the ITSM system.
Provide 1st and 2nd level support, including implementation, management and usage of Digital Experience (DX) and Audio-Visual (AV) technologies on both primary and remote Lendlease sites.
Plan and action through to resolution each ticket assigned or collected from the Information Technology Service Management (ITSM) queue.
Maintain a strong physical presence at the corporate office and sites to support and enhance our customers’ technology experience.
Proactively coach people one on one on pre-defined How-to guides and knowledge base articles to reduce tickets being entered for repeat requests or problems.
Undertake Site Setup activities (Moves, Adds or Changes). Assist in creating a working environment for Lendlease employees where ambition to learn and digital ability are recognised, encouraged and rewarded. Work with Lendlease teams to understand how they are utilising IT collaboration and productivity resources, such as Microsoft 365 stack and to assist in the development of tools and methods to drive efficiencies within those teams.
Embrace an ethos of passion for customer and quality, collaborating with IT Service Desk, Operations, Cloud and Product Teams to provide seamless service that delivers value for our customers.
Identify gaps in Knowledge Base articles and draft knowledge base articles for review.
Provide one on one customer coaching around pre-developed How-to and knowledge base articles.
Manage successful implementation of technology projects within the region in collaboration with the broader DX team (both in Europe and internationally) and other teams within Digital.
Manage the technology requirements for business critical Lendlease events held in the UK.
Complete site setup decommissions, or relocation activities as assigned by your manager in an accurate and timely fashion.
Building strong trusted relationships with key stakeholders such as site managers, Corporate Real Estate, executives and EA’s.
Collaborate with the IT Service Desk, Operations, Cloud and Product Teams in the provision of DX Services and the diagnosis and remediation of all provided to Lendlease staff with escalations or requests for assistance.
Provide Audio-Visual support for Audio-Visual equipment and meeting rooms.
Achieve set monthly Service Level Objectives (SLO) targets to ensure DX Service level targets are met or exceeded.
Ensure compliance with all company policies and standards.
Source and deliver existing learning content to support product adoption
Remotely and Face to Face provide Level 1 & 2 technical support.
Contribute to the creation of training content, presentations, quick reference guides and videos
Undertake tasks as directed by Digital Workplace Services Manager.

Requirements

it support

attention

training

service

problem solving

communication

Ownership of IT support for UK sites.
Strong attention to detail and organisation
Experience with training material preparation and delivery
Service excellence and continuous improvement mindset
Structured problem solver, contributes to improvements
Growth mindset, seeks development and clarity
Excellent communications skills (verbal and written) – ability to communicate credibly to both technical people and business people, up to senior executive level
Thrives on co-creation and knowledge sharing

Benefits

Enhanced parental leave
Industry leading pension scheme
Life assurance
Wellbeing leave
Private medical health benefit and dental plan options
25 days annual leave with the option to buy or sell additional days
Training will be advertised and delivered through a combination of; event style activities, digital platforms and face-to-face training
24/7 confidential Employee assistance program
Discounted gym membership to over 2,500 gym’s nation wide
Escalation of tickets where required to support the business.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1958

Year Established

The company's legacy began with its establishment in 1958.

40+ locations

Global Presence

Operates across more than 40 locations worldwide, showcasing its extensive global reach.

Evolved into a global leader in property and infrastructure.
Focus on creating high-quality, sustainable projects that transform communities.
Iconic projects include large-scale urban developments, mixed-use precincts, and major infrastructure works.
Strong track record in managing complex developments, including residential, commercial, and public sector projects.
Diverse portfolio includes transportation hubs, health facilities, and major urban regeneration efforts.
Delivered major projects such as Barangaroo in Sydney, Victoria Harbour in Melbourne, and the Marina Bay Sands in Singapore.
Known for its collaborative approach, working closely with clients, architects, and communities to create lasting impact.
Focus on long-term value, continuing to innovate and expand into new markets and sectors around the globe.

Culture + Values

Be dedicated to relationships – We respect all people, their ideas and cultures.
Be true to our word – Integrity is non negotiable.
Be challenging in our approach – We strive to find the best solution.
Be one team – We work together to achieve more through our unified culture and shared knowledge.
Be exceptional in everything we do – We seek, and are committed to operating safely, achieving outstanding performance and the best outcomes.
Be open and transparent – We earn and instill trust by being accountable at every level and in all of our interactions.
Respect
Integrity
Innovation
Collaboration
Excellence
Trust

Environment + Sustainability

53% Emission Reduction

Carbon Emissions Drop

Achieved a significant reduction in gross Scope 1 & 2 emissions since the launch of Mission Zero in 2020.

65% Renewable Energy

Renewable Energy Target

Currently sourcing 65% of electricity from renewable sources, with a goal of reaching 100% by 2030.

99% Renewable Fuels

Sustainable Fuel Usage

Achieved near-complete reliance on renewable sources for liquid fuels used by the UK construction business in FY24.

80kt CO₂‑eq Offset

Carbon Offsets Achievement

Offset 19% of gross Scope 1 & 2 emissions, resulting in net emissions of 80 kt CO₂‑eq in FY24.

Close to 80% of construction equipment electrified (The Exchange TRX, Kuala Lumpur).
Solar PV at Paya Lebar Quarter expected to reduce 186 t CO₂‑eq in the first year.
Melbourne Quarter’s rooftop PV supplies ~17% of base-building energy.
Mission Zero initiatives include fossil-fuel-free construction (electric plant, battery storage, renewable diesel/biofuels).
100% electrification of heating/hot water in new builds.
Use of low embodied-carbon materials in construction.
Scope 1 & 2 targets verified by Science Based Targets initiative, aligned to 1.5 °C Paris goal.

Inclusion & Diversity

2020

DE&I Council Established

The company established a Diversity, Equity & Inclusion Council to oversee and drive inclusion initiatives.

2023

DE&I Head Appointed

The company appointed a Head of Diversity, Equity & Inclusion (US) to focus on recruitment, retention, and fostering an inclusive culture.

US DE&I outcomes tied to operational growth and employee engagement (mentorship, representation focus).

Articles