GUEST SERVICE REPRESENTATIVE at Oasis

Description

As a Guest Service Representative, you will be the first point of contact for guests, delivering exceptional customer service and ensuring smooth check‑in and check‑out experiences. The role involves managing reservations, answering inquiries, and resolving issues to create memorable stays.

• Greet guests, manage check‑in/out efficiently, and provide information on hotel amenities and local attractions.
• Handle reservations, cancellations, modifications, and room assignments to meet guest preferences.
• Resolve guest complaints and special requests promptly, including upgrades and transportation arrangements.
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs and communicate policies.
• Maintain accurate guest interaction records, process payments, and handle credit‑card transactions securely.
• Ensure guest safety and property security, reporting hazards or suspicious activity as needed.
• Collaborate with team members and participate in training to uphold service standards.
• Work various shifts, including evenings, weekends, and holidays, withstanding extended standing periods and lifting light‑to‑moderate weight items.

Requirements

The position requires a relevant education background and prior experience in customer service or hospitality, along with strong communication and problem‑solving abilities.

• Possess a high school diploma or equivalent and at least two years of customer service/hospitality experience.
• Obtain and maintain an SNHD Health Card and demonstrate strong verbal and written communication skills.
• Exhibit strong problem‑solving abilities, attention to detail, and the capacity to multitask under pressure.
• Be proficient with computer systems and hotel management software while maintaining a professional demeanor.

Benefits

The Oasis at Gold Spike is an adults‑only boutique hotel featuring 130 individually designed and remodeled rooms, offering a distinctive hospitality experience.

The job involves flexible scheduling, standing for extended periods, and lifting moderate loads. Employees become eligible for comprehensive benefits and paid time off after meeting tenure milestones.

• Eligible for medical, dental, vision, life, and disability benefits after 30 days, 401(k) after six months, and paid time off after ninety days.

Training + Development

Interview process

Visa Sponsorship

Security clearance