Description
ticketing support
contract management
onboarding docs
issue escalation
payroll coordination
process improvement
As an Onboarding & Engagement Specialist, you will support a smooth and positive contractor experience from onboarding through the full assignment lifecycle. You will serve as a trusted point of contact for contractors, ensure all onboarding requirements are completed accurately and on time, and partner closely with internal teams to resolve issues and improve processes.
- Manage contractor inquiries through the ticketing system and provide timely, accurate support.
- Act as the main point of contact for contractors throughout their assignment.
- Build strong relationships with contractors through regular check-ins, including in-person meetings and occasional on-site or informal engagements, to support a positive contractor experience.
- Manage contractor issues and escalations in collaboration with Payroll, Data Management, Operations and The People Team.
- Process onboarding documentation to meet client start dates and compliance requirements.
- Support contract extensions, terminations, rate changes, system updates, and asset recovery.
- Create, issue, and manage employment contracts and maintain accurate system records to support payroll and invoicing.
- Work closely with our program ambassadors to facilitate a smooth and efficient onboarding process for newly placed contractors.
- Guide contractors through onboarding requirements such as background checks, employment verification, and reference checks.
- Confirm contract details with contractors, including pay rates, availability, and contractor status.
- Proactively share key updates including timesheet reminders, deadlines, policy changes, and payroll information.
- Identify opportunities to improve onboarding and engagement processes and support reporting needs.
Requirements
ms office
diploma
problem solver
communicator
adaptable
customer-focused
This role is ideal for someone who is organized, proactive, detail-oriented, and enjoys working with people in a fast-paced environment.
- You are proactive, adaptable, and comfortable working in a fast-paced environment.
- You are highly organized and able to manage multiple priorities while maintaining strong attention to detail.
- You are a strong communicator with excellent verbal and written communication skills.
- You are motivated to learn, grow, and continuously improve processes and the contractor experience.
- You are customer-focused and enjoy supporting people through clear, timely, and thoughtful service.
- You have a college diploma or university degree.
- You are comfortable using MS Office tools (Excel, Word) and learning new systems quickly.
- You are a confident problem solver who can navigate issues and escalations calmly and effectively.
Benefits
Our benefits offering include Full Medical Cover, Life Assurance, Pension Scheme, Financial Advisory, and 25 Days Annual Leave.
The salary range that the employer in good faith reasonably expects to pay for this position is €33,000 – €35,000 annually, depending on experience and qualifications.
Not interested in this position, but do you know somebody who might be? Check out our Referral Reward Program , referrals are a big secret behind our success. As always, we’re on the lookout for great people. We know that you know great people. Click on ‘Tell a Friend’ option to refer a friend.
- Continued Professional Development – tailored learning and development courses to support your career growth at Tundra.
- Rewards and Perks – Competitive health and financial benefits, Associate events, recognition programs, and employee loyalty programs are a few of the perks available at Tundra.
- Endless Growth Opportunities – the success of Tundra has been built on internal progression across the organization.
Training + Development
Information not given or found
