Housing Officer at Metropolitan Thames Valley in Lambeth, England, United Kingdom | GBP39,841-41,937 | Kablio

Role

Description

Requirements

social housing

housing qualification

project management

customer service

office management

flexibility

Experience of working within a supported housing environment is desirable
Experience of excellent administration skills & analysing customer feedback to achieve service improvements
Must possess excellent office management skills, managing inboxes, keys etc
Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing
At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible
Ability to self-manage a varied and demanding workload, prioritising and organising too
Experience of working in a social housing setting is essential
Essential car user
The ability to manage and report on projects against agreed targets
Attention to detail and accuracy in writing, reporting and numeracy
Ability to collaborate, network and be a strong team player
Housing qualification
Must be willing to work flexible hours as required
Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart.
Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential

Benefits

Hybrid Working - Dependent on job role and department
Access to extensive learning and training opportunities with Wisebox platform
Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
Option to buy or sell up to 5 days annual leave per year
Cycle2work scheme
Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
Enhanced pension with matched contributions of up to 9%
28 days annual leave plus 8 bank holidays (pro rata for part time) per year
Health cash plan scheme for your everyday healthcare needs which you can add your family members too
Life assurance cover 3 x your salary
An additional ‘Beliefs day’ once a year to have an extra a day off
Supported family friendly approach with extended parental leave
Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation
2 volunteering days per year for things like helping out in local communities

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

we do not currently offer visa sponsorship.

Security clearance

a basic background check with the disclosure and barring service will be completed once an offer is made.
the cost of the check is paid by mtvh and will be refreshed every three years.

Company

Overview

Formed through the merger of Metropolitan Housing Trust and Thames Valley Housing, the company is a leading housing association.
Committed to building sustainable communities, providing affordable housing solutions, and offering a range of housing services.
Focuses on developing new homes, managing a growing portfolio, and providing support to vulnerable individuals and families.
Specializes in residential and commercial property management, construction, and housing for diverse communities.
Known for tackling complex challenges within the housing sector, consistently innovating in the design and delivery of its projects.
Key areas include affordable housing, regeneration projects, and supporting local communities with vital housing services.
Has established a strong reputation for delivering quality developments that meet the diverse needs of residents.
With a history rooted in social impact, continues to drive forward initiatives that improve lives across the UK.

Culture + Values

Customer-focused
Respectful and inclusive
Act with integrity
Innovative and forward-thinking
Committed to creating better futures
Collaborative and team-oriented
Empowerment of individuals to achieve their potential

Environment + Sustainability

2050

Net Zero Target Year

Aiming to achieve net zero carbon emissions by this year.

Committed to reducing carbon emissions and energy consumption
Focus on energy efficiency in new developments and retrofitting existing properties
Adopting green technologies and materials in construction
Promoting sustainable living through eco-friendly homes and services

Inclusion & Diversity

40% Gender Balance

Board Representation

Achieves notable gender balance at the board level with significant female representation.

Commitment to diverse talent recruitment
Focus on creating a culture of inclusion across all levels
Regular reviews of pay equity to ensure fairness
Development of leadership pathways for underrepresented groups

Articles

About Us

Careers

Our Projects

Role

Description

Requirements

social housing

housing qualification

project management

customer service

office management

flexibility

Experience of working within a supported housing environment is desirable
Experience of excellent administration skills & analysing customer feedback to achieve service improvements
Must possess excellent office management skills, managing inboxes, keys etc
Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing
At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible
Ability to self-manage a varied and demanding workload, prioritising and organising too
Experience of working in a social housing setting is essential
Essential car user
The ability to manage and report on projects against agreed targets
Attention to detail and accuracy in writing, reporting and numeracy
Ability to collaborate, network and be a strong team player
Housing qualification
Must be willing to work flexible hours as required
Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart.
Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential

Benefits

Hybrid Working - Dependent on job role and department
Access to extensive learning and training opportunities with Wisebox platform
Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
Option to buy or sell up to 5 days annual leave per year
Cycle2work scheme
Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
Enhanced pension with matched contributions of up to 9%
28 days annual leave plus 8 bank holidays (pro rata for part time) per year
Health cash plan scheme for your everyday healthcare needs which you can add your family members too
Life assurance cover 3 x your salary
An additional ‘Beliefs day’ once a year to have an extra a day off
Supported family friendly approach with extended parental leave
Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation
2 volunteering days per year for things like helping out in local communities

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

we do not currently offer visa sponsorship.

Security clearance

a basic background check with the disclosure and barring service will be completed once an offer is made.
the cost of the check is paid by mtvh and will be refreshed every three years.