Contact Centre Administrator at Sureserve in Gillingham, England, United Kingdom | Kablio

Role

Description

job scheduling

customer support

call handling

contract scheduling

contract administration

Raise jobs and make appointments using the main customer database and complete any associated administrative tasks as necessary logging information accurately and concisely.
Answer customer queries and take ownership of any issues arising through to completion.
Answer inbound customer calls relating to repairs and servicing for all clients courteously and professionally.
Scheduling jobs with customers across multiple contracts.
To take ownership of the administration of contracts whilst co-working on various other contracts to ensure high levels of cooperation and knowledge within the team.

Requirements

communication

organisational

customer service

ms office

admin experience

construction

Good written and verbal communication skills
Flexible attitude with strong organisational skills
Able to provide a high level of courteous, professional customer service
Proficient in MS Office, in particular, Outlook and Excel
Previous administrative experience, preferably from a social housing/construction background

Benefits

Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days
Home & Electronics – salary sacrifice purchase scheme
Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave.
Life assurance
Bike2Work scheme
37.5 hours per week contracted with summer/winter hours
Virtual GP service, 24/7, 365 days, available for employees and your immediate family
Sureserve Benefits Hub, accessing over 1000’s retail discounts
Competitive salary
Contributory Pension scheme

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

eligibility checks with a third party
right to work in the uk verification
dbs checks

Company

Overview

Delivers reliable energy efficiency services across the UK.
Specialises in energy management, compliance, and asset maintenance.
Focuses on optimising energy use and ensuring regulatory compliance for clients.
Works with a broad client base, from local authorities to major utilities companies.
Renowned for expertise in providing turnkey solutions for energy efficiency and environmental control.
Has completed diverse projects, including residential refurbishments and industrial energy upgrades.
Utilises innovative technologies to drive energy savings and sustainability.
Strong presence in both public and private sector projects across the UK.
Regularly involved in large-scale infrastructure projects focused on reducing energy consumption.

Culture + Values

Delivering excellent customer service
Achieving high levels of quality and efficiency
Striving for continuous improvement
Operating with integrity and accountability
Fostering a collaborative, team-oriented culture
Respecting and valuing diversity within the workforce
Being passionate and proud of the work we do

Environment + Sustainability

2050

Net Zero Target

The company has set a long-term goal to achieve net zero emissions by reducing and offsetting greenhouse gas emissions across its operations.

Commitment to reducing carbon emissions across operations
Promoting energy efficiency and sustainability in all projects
Utilizing sustainable building materials and processes
Measuring and improving environmental impact through comprehensive data collection
Engaging with suppliers to align on sustainability practices
Achieving reductions in waste generation and promoting recycling initiatives

Inclusion & Diversity

25%

Women in Leadership

of the leadership team represent women.

Committed to building a diverse and inclusive workforce
Providing equal opportunities for career progression and development
Implementing training programs to raise awareness of unconscious bias
Promoting a culture of respect and inclusivity across the organization
Supporting flexible working to promote work-life balance

Articles

Careers

About Us

Sustainability

Role

Description

job scheduling

customer support

call handling

contract scheduling

contract administration

Raise jobs and make appointments using the main customer database and complete any associated administrative tasks as necessary logging information accurately and concisely.
Answer customer queries and take ownership of any issues arising through to completion.
Answer inbound customer calls relating to repairs and servicing for all clients courteously and professionally.
Scheduling jobs with customers across multiple contracts.
To take ownership of the administration of contracts whilst co-working on various other contracts to ensure high levels of cooperation and knowledge within the team.

Requirements

communication

organisational

customer service

ms office

admin experience

construction

Good written and verbal communication skills
Flexible attitude with strong organisational skills
Able to provide a high level of courteous, professional customer service
Proficient in MS Office, in particular, Outlook and Excel
Previous administrative experience, preferably from a social housing/construction background

Benefits

Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days
Home & Electronics – salary sacrifice purchase scheme
Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave.
Life assurance
Bike2Work scheme
37.5 hours per week contracted with summer/winter hours
Virtual GP service, 24/7, 365 days, available for employees and your immediate family
Sureserve Benefits Hub, accessing over 1000’s retail discounts
Competitive salary
Contributory Pension scheme

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

eligibility checks with a third party
right to work in the uk verification
dbs checks

Company

Overview

Delivers reliable energy efficiency services across the UK.
Specialises in energy management, compliance, and asset maintenance.
Focuses on optimising energy use and ensuring regulatory compliance for clients.
Works with a broad client base, from local authorities to major utilities companies.
Renowned for expertise in providing turnkey solutions for energy efficiency and environmental control.
Has completed diverse projects, including residential refurbishments and industrial energy upgrades.
Utilises innovative technologies to drive energy savings and sustainability.
Strong presence in both public and private sector projects across the UK.
Regularly involved in large-scale infrastructure projects focused on reducing energy consumption.

Culture + Values

Delivering excellent customer service
Achieving high levels of quality and efficiency
Striving for continuous improvement
Operating with integrity and accountability
Fostering a collaborative, team-oriented culture
Respecting and valuing diversity within the workforce
Being passionate and proud of the work we do

Environment + Sustainability

2050

Net Zero Target

The company has set a long-term goal to achieve net zero emissions by reducing and offsetting greenhouse gas emissions across its operations.

Commitment to reducing carbon emissions across operations
Promoting energy efficiency and sustainability in all projects
Utilizing sustainable building materials and processes
Measuring and improving environmental impact through comprehensive data collection
Engaging with suppliers to align on sustainability practices
Achieving reductions in waste generation and promoting recycling initiatives

Inclusion & Diversity

25%

Women in Leadership

of the leadership team represent women.

Committed to building a diverse and inclusive workforce
Providing equal opportunities for career progression and development
Implementing training programs to raise awareness of unconscious bias
Promoting a culture of respect and inclusivity across the organization
Supporting flexible working to promote work-life balance

Articles

Careers

About Us

Sustainability