ServiceNow Administrator
Signature Aviation
Manage and develop ServiceNow platform, ensuring security, reliability, and automation
16 days ago ago
Expert & Leadership (13+ years), Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Orlando, FL
Office Full-Time
Company Size
8,000 Employees
Service Specialisms
Aviation Services
FBO Services
Aircraft Ground Handling
Aircraft Fueling
Charter Services
Private Jet Services
Maintenance and Repair
Aircraft Management
Sector Specialisms
No specialisms available
Role
What you would be doing
servicenow development
platform administration
workflow automation
integration design
performance monitoring
release management
- Lead and contribute to ServiceNow development, creating custom applications, scripts (JavaScript, Glide API), and integrations (REST/SOAP APIs, LDAP, SSO, Active Directory) to enhance platform functionality.
- Administer the ServiceNow platform, managing users, groups, roles, access control lists (ACLs), and data security to ensure a modern, secure environment.
- Maintain detailed configuration documentation and system standards to support transparency and compliance.
- Act as a hands-on leader, stepping in to perform administrative or development tasks, such as scripting or workflow design, to support critical projects or resolve issues.
- Design and implement business rules, client scripts, UI policies, and Flow Designer workflows to automate and streamline processes, enhancing platform usability.
- Partner with development teams to align ServiceNow configurations and customizations with application needs, ensuring seamless integration and performance.
- Monitor ServiceNow performance, troubleshoot issues, and ensure high availability to minimize downtime and maintain operational continuity.
- Enforce identity and access management policies, ensuring secure and accurate CMDB data and role-based access controls (RBAC).
- Conduct regular risk assessments and audits of the ServiceNow platform to identify and mitigate vulnerabilities.
- Identify opportunities for process automation and platform optimization, leveraging ServiceNow’s capabilities to drive efficiency and innovation.
- Provide Tier 2/3 support for ServiceNow-related incidents, acting as a hands-on troubleshooter for complex issues when needed.
- Configure and maintain key modules, including Incident, Problem, Change, Request, CMDB, Knowledge, Asset, and Service Catalog, to support efficient IT operations.
- Promote cross-functional collaboration within IT to ensure the ServiceNow platform integrates effectively with other systems and supports organizational goals.
- Develop and maintain end-user documentation, knowledge articles, and training materials to enhance platform adoption and usability.
- Provide training and guidance to ServiceNow users, stakeholders, and team members, acting as the platform’s subject matter expert (SME).
- Create and customize dashboards, performance analytics, and reports to provide actionable insights for stakeholders.
- Perform regular system maintenance, including upgrades, patches, and health checks, to keep the platform modern and secure.
- Develop and manage service catalogs, request workflows, and approval processes to deliver user-friendly, standardized solutions.
- Drive continuous improvement in IT support policies and service delivery models, leveraging ServiceNow to automate processes and improve user experience.
- Maintain comprehensive documentation and change management processes to support compliance and operational transparency.
- Establish and maintain governance frameworks to ensure ServiceNow configurations comply with ITIL/ITSM best practices, security standards, and regulatory requirements.
- Manage the ServiceNow release cycle, coordinating with stakeholders to validate and adopt new features and enhancements.
- Collaborate with development teams to design, test, and deploy new features, workflows, and integrations, ensuring they meet business requirements and security standards.
What you bring
servicenow cad
itsm
itom
javascript
rest
bachelor’s
- ServiceNow Certified Application Developer (CAD)
- Certifications (Preferred)
- ServiceNow Certified Implementation Specialist – IT Operations Management (ITOM)
- ServiceNow Certified Implementation Specialist – Discovery & Service Mapping
- Exceptional analytical and problem-solving skills to address complex platform issues and drive innovation.
- Strong communication and interpersonal abilities to engage stakeholders and train users effectively.
- Strong knowledge of ServiceNow modules, architecture, scripting (JavaScript, Glide API), Flow Designer, and integrations (REST/SOAP APIs, LDAP, SSO, Active Directory).
- Detail-oriented with excellent organizational and documentation skills to maintain platform standards.
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- Experience supporting ITIL-based ITSM processes and managing CMDB, asset management, or service catalogs.
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist – IT Service Management (ITSM)
- Familiarity with performance analytics, reporting, dashboards, and advanced modules like ITOM or SAM is a plus.
- Collaborative team player with the ability to work across IT and development teams to deliver integrated solutions.
- 3+ years of hands-on experience as a ServiceNow Administrator and/or Developer, with a proven track record in configuring and developing on the ServiceNow platform.
- Ability to manage multiple priorities and work independently in a fast-paced environment.
- Proven ability to implement enhancements, integrations, and upgrades on time and with high user satisfaction.
- Paid time off
- Tuition reimbursement
- Identity Theft and Legal Services
- Life Insurance
- Flexible Spending Accounts
- Medical/prescription drug, dental, and vision Insurance
- Employee Assistance Program (EAP) & Perks
- Disability Insurance
- Paid Maternity Leave
- Training and Development
- Critical Illness, Hospital Indemnity and Accident Insurance
- Health Savings Account
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
- With a rich history of providing exceptional fuel services, ground handling, and aircraft maintenance, the company serves thousands of clients worldwide.
- Operates across major airports, offering comprehensive services that cater to both private and commercial aviation.
- The company's expertise spans fueling, maintenance, concierge services, and more, making it a go-to partner for aviation professionals.
- Noteworthy for their innovation, Signature Aviation also invests in sustainable technologies and solutions that benefit both their clients and the environment.
- With an extensive global footprint, Signature Aviation is consistently ranked among the top service providers in the aviation sector.
- Passionate about delivering safe, high-quality services to customers.
- People are our greatest asset; value diversity, teamwork, and collaboration.
- Continuously challenge ourselves to innovate, improve, and provide value.
- Take pride in commitment to integrity and responsible decision-making.
- Support a culture of safety where each individual is responsible for the safety of themselves and others.
2050
Net Zero Target
Aiming to reduce carbon emissions to zero by 2050 through strategic initiatives.
- Focusing on sustainable aviation fuel (SAF) as a key strategy to reduce emissions.
- Working with industry partners to promote environmental initiatives.
- Investing in energy-efficient technologies and practices.
- Implementing initiatives to minimize waste and improve recycling efforts.
- Committed to fostering an inclusive and diverse workforce.
- Aims to enhance women's representation in leadership roles.
- Provides unconscious bias training and other initiatives for an inclusive work environment.
- Tracks diversity metrics to ensure progress in hiring and retaining a diverse workforce.
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio