IT Technical Lead

Description

• Ensure systems are reliable, scalable, and documented.
• Provide technical mentorship and day-to-day direction to IT System Administrators.
• Lead technical execution for projects such as the Google Workspace → Microsoft 365 migration.
• Help select, configure, and maintain the ITSM/ticketing platform.
• Standardize device images, patching, security baselines, and compliance policies.
• Design, implement, and maintain core IT infrastructure (identity, networking, VPN, Wi-Fi, conferencing, etc.).
• Partner with vendors and service providers to deliver robust solutions.
• Drive automation and scripting to reduce manual work and improve consistency.
• Monitor and respond to endpoint security alerts in coordination with security stakeholders.
• Translate the IT roadmap into detailed technical designs and implementation plans.
• Contribute to IT standards, runbooks, and documentation.
• Own the configuration and ongoing optimization of M365 (Exchange, Teams, SharePoint, OneDrive, Defender).
• Work closely with the Director of IT and business stakeholders to understand needs and priorities.
• Act as an escalation point for complex incidents and requests.

Requirements

• Experience in a high-growth or multi-site company is a plus.
• Collaborative, solutions-oriented, and comfortable in a fast-paced environment.
• Experience in manufacturing, energy, or hardware–software environments.
• Practical experience with MDM/endpoint management (Intune / Endpoint Manager or similar).
• Strong communicator who can explain trade-offs to non-technical stakeholders.
• 5–7+ years in IT engineering / system administration roles, with 1–2+ years in a senior or lead capacity.
• Strong hands-on experience with Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, Defender).
• Exposure to SOC 2, ISO 27001, or similar frameworks.
• Familiarity with IT security best practices across endpoints, email, and SaaS.
• Experience with Google Workspace → Microsoft 365 migrations.
• Comfortable owning complex technical problems end-to-end.
• Background managing Windows and macOS endpoints in a corporate environment.
• Solid understanding of identity and access management (Azure AD / Entra ID, SSO, MFA).
• Scripting/automation skills (PowerShell preferred).
• Strong grasp of networking fundamentals (DNS, DHCP, VPN, Wi-Fi, firewalls).
• Own MDM/endpoint management tooling (e.g., Intune / Endpoint Manager) and policies.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance