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Assistant Front Office Manager
Kolter Hospitality
Assist front desk team, ensure guest satisfaction, and manage daily operations.
8d ago
Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Orlando, FL
Office Full-Time
Company Size
56 Employees
Service Specialisms
Hotel management
Property development
Acquisitions
Franchisee/partner relations
Sales & marketing
Operations
Group sales & event management
Sector Specialisms
Hospitality
Hotels
Hotel Management
Hotel Development
Hotel Acquisitions
Hospitality Management
Hospitality Development
Hospitality Acquisitions
Role
What you would be doing
- Ensure weekly schedules reflect business needs and are adjusted accordingly.
- Assist in greeting and checking-in/out guests as needed.
- Ensure front office staff is familiar with hotel products and services.
- Responsible for assisting with accurate payroll of front office department.
- Handle all guest issues in a courteous and efficient manner ensuring problem resolution is satisfactory.
- Adhere to hotel grooming and uniform standards.
- Ensure daily arrival of VIP’s, special request rooms, long stay guest rooms are pre-blocked in advance. Work with Housekeeping to ensure each room is prepared with appropriate amenities.
- Liaise with the Sales department to discuss group requirements and arrival experiences.
- Ensure all brand standard training for the front office team is completed within the required time frame as dictated by the Brand.
- Ensure company policies are adhered to, relating to financial record keeping, money handling and licensing including timely and accurate reporting of financial information.
- Responsible for handling emergency situations; fire alarms, first aid, etc. with proper communication to management and guests.
- Regularly review service scores to identify areas that need improvement and respond to guest issues in a timely manner.
- Responsible for assisting with the hiring, training, coaching and discipline of the front office team.
- Ensure front office team members are in proper uniform and adhere to the Company’s grooming standards.
- Work with Housekeeping and Engineering to block rooms as necessary for maintenance.
- Work necessary shifts to fill in the schedule gaps. This may be night audit shifts, or back to back shifts, as needed.
- Implement new ideas to improve relationships within the team.
- Ensure all front office members deliver the brand promise and provide exceptional guest service.
What you bringBenefits
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
600 rooms
Initial Accommodation Capacity
The company started by managing 600 rooms, marking its entry into the hospitality industry.
2,300+ keys
Current Property Scale
By 2023, the company expanded its portfolio to oversee over 2,300 keys across multiple properties.
15 properties
Diverse Portfolio
The company manages 15 distinct properties, showcasing its growth and operational capabilities.
- Launched by managing four select‑service hotels in South Florida.
- Struck strategic partnerships with major hotel brands like Hyatt, Hilton, and Westin for flagship property acquisitions.
- Typical deals involve full‑service and select‑service hotels from beachfront suites to airport‑adjacent properties.
- Specializes in developing and managing branded and boutique hotels through bespoke development and acquisition.
- Standout moves include opening The Westin Sarasota with rooftop pool/bar and acquiring unique oceanfront suites in Miami.
- Passionate about delivering exceptional experiences for guests.
- Committed to creating lasting relationships through authentic service.
- Innovate and strive for excellence in every task.
- Focus on continuous improvement and learning.
- Embrace a culture of integrity, accountability, and respect.
2050
Net-Zero Emissions Commitment
The commitment to achieve no net carbon emissions by the year 2050.
- We prioritize sustainable building practices in all new developments.
- We reduce water and energy consumption across our properties through efficient systems.
- We aim to minimize waste generation and increase recycling rates.
- We engage with stakeholders to drive environmental awareness and sustainable practices.
- We foster a culture of inclusivity where diverse perspectives are celebrated.
- We are committed to creating equitable opportunities for all employees.
- We support leadership diversity with programs designed to cultivate women in executive roles.
- We ensure that all employees have access to the resources and support they need to thrive.
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