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Valcourt Group

Office Manager- Client Support Manager (69440)

Company logo
Valcourt Group
Specializes in industrial and commercial services, delivering quality and expertise across diverse sectors.
Office manager overseeing daily operations, administrative support, Salesforce data management, contract execution, job scheduling, and team environment maintenance.
15d ago
$80,000
Experienced (8-12 years), Expert & Leadership (13+ years), Junior (1-3 years), Intermediate (4-7 years)
Full Time
Atlanta, GA
Office Full-Time
Company Size
500 Employees
Service Specialisms
Window Cleaning
Waterproofing Services
Facade Restoration & Repair
Pressure Washing
Rapid Leak Repair
Fall Protection Solutions
Safety Systems
Masonry and Concrete Restoration
Sector Specialisms
Commercial Office Buildings
High-Rise Residential Buildings
Parking Garages
Stadiums
Hospitality Buildings
Healthcare Buildings
Window Cleaning
Facade Restoration
Role
What you would be doing
  • Complete all requested tasks in Salesforce daily
  • Request certificates of insurance as required by customer.
  • Assist GM with the renewal process every month as needed
  • Ensure that contact information for people in Salesforce is as accurate as possible.
  • Create and maintain tracking spreadsheets for both franchise auto insurance policies, GPS systems and worker’s compensation policies.
  • Be the main point of contact for all service providers that the office needs.
  • Answer all incoming calls in a courteous and professional manner, assess the caller’s needs and direct them to the appropriate person.
  • Track all close wons, cancellations, changes on the Sales Report
  • Ensure that the executed contract is returned to Valcourt in a timely manner, reaching out to clients on a regular cadence until we get them back.
  • Maintain and update the entire schedule when the Scheduling Manager is out of the office
  • Ensure that WO’s are turned in as soon as each job is complete.
  • Ensure that billing information is correct for each WO before it is pushed through to NetSuite.
  • Ensure that all contracts are filed properly in the building folders and on the opportunity in Salesforce.
  • Alert General Manager and others when needed of any upcoming expirations of franchise policies.
  • Provide organization and planning for any company events, meals, and special visits.
  • Run non-return service ticket list on Tuesdays and Fridays and send to the managers.
  • Create and maintain a tracking spreadsheet for all contracts returned.
  • Work in conjunction with the operations team to plan the holiday party.
  • Order office supplies when necessary.
  • Send contract to GM for execution.
  • Schedule WO’s and communicate with clients as needed for portions of the schedule that you are responsible for.
  • Responsible for upkeep of all office equipment, ensuring that they are running effectively and troubleshooting problems when necessary, sometimes coordinating with IT Director.
  • Review incoming contracts for clients to ensure they match what is in Salesforce.
  • Create and maintain a tracking system for all Valcourt resell items to the franchises
  • Bill work orders daily.
  • Ensure Data Table 2 is up to date daily and inform GM of any problem sites.
What you bringBenefits
Information not given or found
Training + Development
Information not given or found
Company
Overview
  • Excels in providing tailored solutions across a wide array of sectors, ensuring customer satisfaction.
  • Has a strong track record in handling large-scale projects with precision, from industrial installations to government contracts.
  • Recognized for its ability to tackle complex infrastructure projects, meeting deadlines and exceeding expectations.
  • Offers expertise in both private and public sector work, building lasting partnerships with diverse clients.
  • Has become a leader in the industry, driven by innovation, skilled labor, and deep technical knowledge.
  • Known for its exceptional approach to project management and a focus on delivering cost-effective, sustainable solutions.
Culture + Values
  • We are committed to delivering the highest quality services with integrity, professionalism, and respect.
  • We embrace innovation, continuous improvement, and are always striving to exceed customer expectations.
  • Our people are our greatest asset, and we are dedicated to fostering a positive and collaborative work environment.
  • We prioritize safety and operational excellence in every aspect of our business.
Environment + Sustainability
Net-zero by 2050
Carbon Footprint Goal
Aims to achieve a net-zero carbon footprint by 2050 through strategic sustainability initiatives.
  • Committed to sustainability with innovative solutions to reduce environmental impact.
  • Improving waste management and reducing energy consumption across operations.
  • Sustainability initiatives are integrated into project management, focusing on responsible sourcing and eco-friendly materials.
Inclusion & Diversity
  • The company is committed to fostering a culture of inclusivity where all employees feel valued and respected.
  • The company actively promotes equal opportunities for all employees, regardless of gender or background.
  • The company is working toward increasing the representation of women and minorities in leadership roles.
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