Welcoming visitors to the Estate office, ensuring the very best service is provided to colleagues, residents, residents’ families, and other visitors.
Providing administration support to the Estates Manager.
Managing incoming calls and enquiries.
Arranging Domestic Assistance Rota in conjunction with Registered Estates Manager.
Co-ordinate and distribute our newsletter on a monthly basis and update the bulletin board.
Producing letters and other correspondence, where accuracy is key.
Managing lunch bookings and ensuring these are passed to the Catering Manager.
Organising bookings of the Guest Suite and ensuring it is made ready for the next guests.
Requirements
microsoft office
communication
administrative
customer service
professional
patient
Ability to be considerate, patient, and professional, especially when in a busy office.
Clear and confident communication skills and experience of using Microsoft Office.
Previous experience in an administrative role or supporting customer service is desirable, but not essential. Full training will be provided including induction and ongoing support.
Benefits
Training and support with professional qualifications
Life insurance and company pension
Access to benefits platform offering discounted Gift Cards and eGifts providing discounts on a number of leading brands including restaurants and supermarkets
24/7 access to Employee Assist Programme (including counsellors and legal advisors) and access to inhouse Mental Health First Aiders
Discounts on apartment purchases for employees and immediate family
Opportunities to stay in our guest suites across all our developments UK wide
Annual leave - 20 days (excluding bank holidays) adjusted pro rata part-time hours
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
no sponsorship offered; applicants must have right to work in the uk.
Security clearance
Information not given or found
Company
Overview
1977 Founded
Year of Establishment
The company was established in 1977 by its founders, marking the beginning of its pioneering work in private retirement housing.
1,300 Developments
Retirement Housing Portfolio
The company has constructed and managed over 1,300 retirement developments across the UK, showcasing its extensive reach.
£725M Revenue
Annual Financial Performance
In 2019, the company achieved a revenue of £725 million, highlighting its significant financial performance.
5-Star Rating
Customer Satisfaction
The company has received a full five-star customer satisfaction rating annually since it was awarded, reflecting high customer satisfaction.
They focus on brownfield town‑centre sites close to amenities, combining construction, property sales, management, and tailored support services.
Notably, they remain the landlord and managing agent on all developments built since 2010, ensuring consistent quality and oversight.
In 2020, they were acquired by Lone Star Funds in a £647 million deal, later partnering with Macquarie and John Laing to finance a rental portfolio.
Culture + Values
Respect for people and communities
Acting with integrity and transparency
Creating an environment where people thrive
Building trust through consistent and reliable performance
Encouraging innovation to improve and evolve
Environment + Sustainability
2030
Net Zero Carbon Target
Aiming to achieve net zero carbon emissions by 2030 through strategic reductions and innovations.
Reducing carbon emissions across the business
Implementing energy-efficient measures in developments
Focus on reducing waste and increasing recycling rates
Use of sustainable building materials
Monitoring and improving water and energy usage in buildings