Customer Relationship Management Specialist

Description

• Monitor and maintain integration between CRM and other business systems (ERP, marketing tools, etc.).
• Develop documentation and resources for CRM best practices.
• Oversee data imports, cleansing, and deduplication processes.
• Develop and implement best practices for CRM usage across departments.
• Generate and distribute performance reports for leadership and project teams.
• Collaborate with sales, marketing, and operations teams to streamline processes and reporting.
• Ensure data accuracy, consistency, and compliance within the CRM and related databases.
• Customize dashboards, reports, and workflows to meet business needs.
• Analyze CRM usage and recommend enhancements to improve efficiency and user adoption.
• Manage day-to-day operations of the CRM system, including user setup, permissions, and troubleshooting.
• Provide training and ongoing support to CRM users.

Requirements

• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and training skills.
• Excellent problem-solving and analytical abilities
• 3+ years of CRM administration and operations experience.
• Strong background in database management and data integrity practices.
• Knowledge of SQL and data analysis tools is a plus.
• Proficiency in CRM platforms (e.g., Salesforce, HubSpot, Microsoft Dynamics).
• Prior experience in the construction industry or related field preferred.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance