Outbound Call Center / Client Care Representative

Description

• Sell, renew, and expand renewable service agreements, to both new and existing customers
• Shares responsibility to ensure that all Technicians arrive at their designated appointments on time
• Debriefs with Technicians upon completion of jobs to identify any outstanding client satisfaction issues
• Manages the dispatch board to keep field personnel on the move, servicing clients, and generating revenue
• Re-schedules appointment times at client’s convenience as necessary
• Makes every effort to compress call scheduling, effectively maximizing productivity and revenue
• Follow up on sales leads and lists, outstanding proposals and repair quotes
• Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window
• Manage multiple, ongoing, opportunities particularly focusing on selling service agreements and new equipment
• Strictly adheres to the “Dispatching for Profits Priority Service Schedule” to ensure the right Technician is sent to the right appointment

Requirements

• Must have good computer software skills
• Outbound Lead Calling Experience Required
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills
• High school diploma or equivalent required
• Fast typing with experience in data entry
• Proficient in English (oral and written)

Benefits

• Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
• Dental and Vision Insurance
• Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
• Growth & Advancement Opportunities
• Paid Vacation Days, Holidays, Sick Days, Birthdays, Work Anniversary
• Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!
• Overtime Pay
• Paid time off
• Bonus based on performance
• On-site Gym and Shower Access
• Opportunity for advancement
• 100% PAID Health Insurance
• 100% Paid Health Insurance
• Employee discounts
• Employee Discounts on services such as discounted Mortgage Rates
• 401K with Company Matching!
• Competitive compensation based on experience and performance
• 401(k) matching

Training + Development

Interview process

Visa Sponsorship

Security clearance