Concierge/Resident Services Coordinator

Description

Essential functions include greeting prospects, guests, and visitors; providing a personalized, caring experience for current and future residents; engaging with residents to maintain positive relationships and ensure expectations are met; responding promptly and professionally to complaints and concerns; acting as the communication hub by sharing community news via the portal and postings; planning, promoting, and delivering resident events and activities; and identifying and implementing opportunities to improve resident happiness and service.

• Greet prospects, guests, and visitors upon arrival.
• Provide personalized, caring service to current and future residents.
• Engage residents to maintain positive relationships and meet expectations.
• Respond promptly and professionally to resident complaints and concerns.
• Communicate community news via portal and postings on a regular schedule.
• Plan, promote, and deliver resident events and activities.
• Identify and implement opportunities to improve resident happiness and service.

Requirements

Opportunity: Concierge/Resident Services Coordinator – San Francisco, CA (Monday‑Friday). Sares Regis Group seeks an experienced customer‑service professional for one of its beautiful 300‑plus‑unit communities, offering a great career opportunity in an ideal location.

Qualifications require excellent customer‑service experience with the ability to pass a fair‑housing exam, relevant experience, strong written and verbal communication skills, experience with file audits, resident engagement and customer service, the ability to work independently, proficiency with Outlook, Internet tools, Excel, and Word, a valid driver’s license and auto insurance, and availability to work weekends and overtime as needed.

• Excellent customer service experience and ability to pass fair‑housing exam.
• Relevant experience with file audits, resident engagement, and customer service.
• Strong written and verbal communication skills.
• Ability to work independently without direct supervision.
• Proficiency with Outlook, Internet tools, Excel, and Word.
• Valid driver’s license, auto insurance, and weekend/overtime availability.

Benefits

Compensation is $25.00–$27.00 per hour and includes a competitive package with 401(k) match, rental incentives, renewal compensation, bonuses, and location‑based rental discounts. Full‑time employees (30–40 hours/week) are eligible for medical, dental, vision, voluntary benefits, vacation accrual, and statutory sick‑time accrual.

• $25–$27 per hour with 401(k) match, rental incentives, bonuses, and discounts.
• Full‑time eligibility for medical, dental, vision, voluntary benefits, vacation and sick‑time accrual.

Training + Development

Interview process

Visa Sponsorship

Security clearance