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Bgis

Customer Service Officer

Company logo
Bgis
BGIS provides integrated facility management services to optimize operational efficiency.
Front-desk officer delivering guest service and admin support in Perth office.
7d ago
A$70,000 - A$70,000
Intermediate (4-7 years), Experienced (8-12 years), Junior (1-3 years), Expert & Leadership (13+ years)
Full Time
Perth, Western Australia, Australia
Onsite
Company Size
8,000 Employees
Service Specialisms
Facilities Management
Project Management
Energy Management
Sustainability Consulting
Design and Engineering
Construction Management
Property Development
Real Estate Services
Sector Specialisms
Healthcare
Education
Government and Public Sector
Oil, Gas and Resources
Critical Environments
Utilities and Infrastructure
Retail
Financial Services
Role
What you would be doing
booking tool
sharepoint
work orders
event coordination
reception calls
survey management
  • Activate office spaces by engaging with employees, understanding workplace behaviours, and promoting inclusive and collaborative activities.
  • Facilitate Workplace Welcome Tours for new starters and collect, collate, and share feedback from the welcome survey.
  • Support the management of office content and displays, ensuring information is relevant, engaging, and up to date.
  • Manage incoming calls, inquiries, and complaints with efficiency.
  • Lodge and manage work requests as needed.
  • Maintaining the internal Workplace SharePoint page (Workplace Hub)
  • Regularly reviewing and updating reception processes for efficiency
  • Conduct workplace inspections as required.
  • Administering the internal workplace booking tool and ensuring smooth operation of booking systems.
  • Oversee the collection/distribution of mail.
  • Assist with locker requests, and ad-hoc bookings, such as meeting room, desks etc.
  • Collate team meeting minutes, monitor facilities inbox, and support workplace team with reporting and service provider communications.
  • Coordinate and manage events, including booking, setup of event spaces, and communication with stakeholders.
  • Greet guests with a friendly, professional demeanour and offer beverages.
  • Manage access card and induction process.
  • Raise and close work orders, approve purchase orders, and ensure efficient processing.
  • Ensure tidiness of the external facing areas.
  • Handling workplace communications for internal stakeholders.
  • Ensure stock of stationery, consumables, milk, and coffee is maintained.
  • Manage the Travelling Employee Survey process – communicate, collect, and share feedback to enhance the employee experience.
  • Organise and track safety training, including First Aid and Fire Warden sessions.
What you bring
microsoft office
excel
outlook
sharepoint
task management
customer service
  • Experience in managing multiple tasks and systems.
  • Strong organizational abilities with attention to detail.
  • Familiarity with Microsoft Office Suite (Excel, Outlook, SharePoint).
  • Exceptional communication and customer service skills.
Benefits
  • AFR Best Places to Work 2024 & 2025
  • A dynamic, collaborative work environment.
  • Supportive team culture with opportunities for growth and development.
  • Opportunity to work with a global leader in facility management.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
200M+
Managed Square Feet
Oversees and maintains commercial real estate properties, ensuring efficient operations and optimal performance.
  • Founded with a focus on providing top-tier facility management services across North America.
  • Specializes in integrated solutions that enhance efficiency, sustainability, and performance of assets.
  • Works with various sectors, including commercial, industrial, and government infrastructure.
  • Provides services ranging from facility management to energy optimization and project management.
  • Offers a range of solutions, from technical services to space planning and design.
  • Operates across key markets in Canada, the United States, and abroad, with a growing global presence.
Culture + Values
  • Customer-Centric: We put the customer at the center of everything we do, driving value for them with expertise and innovation.
  • Integrity: We operate in an honest, transparent, and ethical manner, ensuring trust and accountability in all our interactions.
  • Innovation: We embrace change and are committed to continuous improvement, leveraging new technologies and innovative solutions to deliver exceptional results.
  • Collaboration: We work as a team, valuing diverse perspectives and fostering partnerships to achieve shared goals.
  • Excellence: We strive for the highest standards in everything we do, delivering quality results and service to our clients and stakeholders.
Environment + Sustainability
2050
Net Zero Target
Commitment to achieving net zero emissions.
  • Reducing energy consumption and carbon emissions across all operations.
  • Implementing sustainable building design and energy-efficient practices to minimize environmental impact.
  • Developing long-term sustainability roadmaps aligned with global climate change objectives.
  • Investing in renewable energy solutions and energy optimization initiatives across their portfolio.
Inclusion & Diversity
  • Fosters a diverse and inclusive work environment where all employees feel valued, respected, and empowered.
  • Promotes gender equality, with specific efforts to ensure equal opportunities for women in leadership roles.
  • Committed to increasing the representation of underrepresented groups within its workforce, particularly in technical and management roles.
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