TMC Operator I

Description

• Public Service Platforms: Verify the accuracy of traveler information on DOT's public service platforms and report any issues.
• Hotspots Monitoring: Monitor hotspots, smart work zones, and changes in road/lane alignments using CCTV cameras and other sources. Communicate with various stakeholders to get a comprehensive view of road conditions.
• Road Closures: Proactively monitor road closures and notify DOT staff about any unauthorized closures.
• Equipment Monitoring: Monitor field equipment, dashboards, and software/hardware used in the TMC and report any issues to DOT maintenance staff.
• Traveler Information: Ensure traveler information is communicated accurately and timely through DOT's channels.
• Maintenance Dispatch: Dispatch DOT staff and contracted crews for routine and emergency road maintenance like fixing potholes, maintaining traffic signs, electrical traffic control devices, salting, and snow removal.
• Traffic Monitoring Tools: Use TMC equipment and software to actively monitor traffic
• Traffic Monitoring: Monitor traffic cameras to spot and respond to incidents quickly. Use CCTV cameras, congestion info from state and commercial sources, crowdsourcing apps like Google Traffic and Waze, and work with partners like Police and DOT.
• Sign Deployment: Put up signing plans on DOT's Variable Message Signs (VMS) and Dynamic Message Signs (DMS).
• Real-time Monitoring: Monitor CCTV cameras, electronic signs, vehicle detection systems, incident reporting systems, and other systems to manage traffic

Requirements

• Proficiency in communicating information over a radio system or network.
• High school diploma or GED required
• Experience in handling calls, dispatching via radio or telephone, and communicating clearly and concisely.
• Situational Awareness: Understand what's happening on the State DOT road network in the Traffic Management Center (TMC).
• Ability to multitask and thrive in a fast-paced environment.
• Strong interpersonal skills and the ability to work effectively within a diverse team.
• Familiarity with Regional DOT Interstates and local roadways (preferred).
• Expertise in using freeway management and other traffic control computer applications.
• Experience in public safety, emergency management, transportation dispatch, or related fields (preferred).
• Flexibility to work alternate schedules and be on-call as necessary.
• Exceptional written and verbal communication skills in English.
• Strong ability to write reports and correspondence.
• Effective coordination of real-time activities and priorities.
• Proficiency in using computers with Windows-based applications.

Benefits

• Tuition reimbursement for continued education.
• Commitment to professional development, access to internal and external training programs, and support of active participation in professional organizations
• Part-Time (21 hours a week/with benefits, flexible shifts)
• Competitive paid-time-off (PTO) accrual.
• Incentive compensation for eligible positions.
• Hourly (8-16 hours a week, flexible shifts)
• Comprehensive benefits package including wellness programs, parental leave, and pet insurance, in addition to medical, dental, vision, disability, and life insurance.
• Hybrid (in-person and remote) work environment.
• Tax-deferred 401(k) savings plan.

Training + Development

Interview process

Visa Sponsorship

Security clearance