Customer Support Coordinator at Dormakaba Uk in Wakes Colne, England, United Kingdom | Kablio

Role

Description

Requirements

sap

erp

crm

communication

organisation

detail

Experience in a fast-paced, office-based, customer service environment with excellent attention to detail and the ability to enter data with a high degree of accuracy
Have strong communication and organisation skills, with the ability to develop good relationships with internal and external stakeholders
Knowledge of SAP or other online sales order processing systems (Sage, ERP or possibly CRM Software etc) is especially beneficial

Benefits

Upon reaching qualifying period, enhanced maternity and paternity offer to eligible employees
Life Assurance
25 Days Annual Leave + Bank Holidays
Health & Wellbeing App inc. Digital GP Service
Access to LinkedIn Learning
Holiday Purchase Scheme (buy up to 3 additional days across 12 months)
Enhanced, Salary Sacrifice Pension Scheme (You pay 3% of your salary, we pay 6%)
Have a desire to learn about the technical elements of product range so you can offer “best in class” support to our customers
Healthcare Support, including an Employee Support and Assistance Programme
Employee Discounts scheme

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

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Company

Overview

They specialize in providing integrated security and access solutions.
They have a history spanning decades as a leader in the security industry.
Their innovative solutions serve sectors like commercial, residential, industrial, and transport.
They are renowned for providing high-tech access control systems, key systems, and door hardware.
Their solutions enhance security, convenience, and operational efficiency in buildings worldwide.
They handle large-scale projects involving advanced access management, door automation, and secure entry systems.
They are involved in both retrofitting existing buildings and new construction projects.
They operate on a global scale with offices in key regions, ensuring international support for clients.
Their product range includes cutting-edge smart locks, electronic access systems, and mechanical solutions.

Culture + Values

Customer-centric and high-performance culture: “We act as one global dormakaba team with effective, cross‑functional collaboration enabled by transparency and accountability.”
Innovation leadership: “Long tradition of innovation and engineering expertise… anticipating and fulfilling customer needs through continuous technological advancement.”
Operational excellence and scale: “Driving a more global management of functions… harmonizing processes… to enable people and processes, as well as quality and efficiency.”
Focus on sustainability integrated into business model: “Sustainability is embedded at the core of our strategy and vision and is present in everything we do.”

Environment + Sustainability

42% reduction target

Scope 1+2 GHG emissions

Aiming to reduce Scope 1+2 greenhouse gas emissions by 42% by 2030 compared to FY 2019/20 baseline.

17% absolute cut

Scope 1+2 emissions reduction

Achieved a 17% reduction in absolute Scope 1+2 emissions in FY 2023/24.

7500 t CO₂e saved

Annual CO₂ savings from solar

Installed photovoltaic systems save approximately 7,000 metric tons of CO₂ annually.

25% Scope 3 reduction

Scope 3 emissions target

Aiming to reduce Scope 3 emissions by 25% by 2030 compared to FY 2019/20 baseline.

Installed photovoltaic systems totaling 21,000 panels across three production sites to generate >11,000 MWh annually.
On-site solar generation increased by 550% in FY 2023/24.
Circular economy goal: zero waste to landfill by 2027; in FY 22/23 ~90% of waste was recycled, reused, recovered or stored on-site.
Tech innovation: MotionIQ door sensors (50% energy savings vs without); Door Efficiency Calculator adopted in 18 countries with 250+ trained colleagues.

Inclusion & Diversity

61% Employee Engagement Index

Employee Engagement Rate

The company achieved a 61% engagement rate in a November 2023 pulse survey with over 6,600 participants.

Committed to improving gender balance in management with concrete targets and roadmap.
Established Women’s Networks and unconscious bias training programs.
Incentives include Diversity & Inclusion as key KPI in Group incentive program.

Articles

Careers at dormakaba

Our Products

About Us

Company

Overview

They specialize in providing integrated security and access solutions.
They have a history spanning decades as a leader in the security industry.
Their innovative solutions serve sectors like commercial, residential, industrial, and transport.
They are renowned for providing high-tech access control systems, key systems, and door hardware.
Their solutions enhance security, convenience, and operational efficiency in buildings worldwide.
They handle large-scale projects involving advanced access management, door automation, and secure entry systems.
They are involved in both retrofitting existing buildings and new construction projects.
They operate on a global scale with offices in key regions, ensuring international support for clients.
Their product range includes cutting-edge smart locks, electronic access systems, and mechanical solutions.

Culture + Values

Customer-centric and high-performance culture: “We act as one global dormakaba team with effective, cross‑functional collaboration enabled by transparency and accountability.”
Innovation leadership: “Long tradition of innovation and engineering expertise… anticipating and fulfilling customer needs through continuous technological advancement.”
Operational excellence and scale: “Driving a more global management of functions… harmonizing processes… to enable people and processes, as well as quality and efficiency.”
Focus on sustainability integrated into business model: “Sustainability is embedded at the core of our strategy and vision and is present in everything we do.”

Environment + Sustainability

42% reduction target

Scope 1+2 GHG emissions

Aiming to reduce Scope 1+2 greenhouse gas emissions by 42% by 2030 compared to FY 2019/20 baseline.

17% absolute cut

Scope 1+2 emissions reduction

Achieved a 17% reduction in absolute Scope 1+2 emissions in FY 2023/24.

7500 t CO₂e saved

Annual CO₂ savings from solar

Installed photovoltaic systems save approximately 7,000 metric tons of CO₂ annually.

25% Scope 3 reduction

Scope 3 emissions target

Aiming to reduce Scope 3 emissions by 25% by 2030 compared to FY 2019/20 baseline.

Installed photovoltaic systems totaling 21,000 panels across three production sites to generate >11,000 MWh annually.
On-site solar generation increased by 550% in FY 2023/24.
Circular economy goal: zero waste to landfill by 2027; in FY 22/23 ~90% of waste was recycled, reused, recovered or stored on-site.
Tech innovation: MotionIQ door sensors (50% energy savings vs without); Door Efficiency Calculator adopted in 18 countries with 250+ trained colleagues.

Inclusion & Diversity

61% Employee Engagement Index

Employee Engagement Rate

The company achieved a 61% engagement rate in a November 2023 pulse survey with over 6,600 participants.

Committed to improving gender balance in management with concrete targets and roadmap.
Established Women’s Networks and unconscious bias training programs.
Incentives include Diversity & Inclusion as key KPI in Group incentive program.

Articles

Careers at dormakaba

Our Products

About Us