Observability Associate at Procore Technologies in Bengaluru, Karnataka, India | Kablio

Role

Description

metrics analysis

dashboard development

runbook documentation

monitoring configuration

observability support

first‑line support

Analyze performance metrics and logs to identify trends and potential issues.
Develop and maintain dashboards to track key performance indicators such as login times, page load speeds, and API latency.
Create and maintain runbooks, SOPs and documentation to support operational excellence.
Collaborate with Network, Cloud and Application Engineers to ensure comprehensive monitoring coverage.
Provide observability support for enterprise SaaS applications (Workday, Salesforce, NetSuite).
Partner with technical SMEs to drive improvements and reduce recurring issues.
Engage with external vendor support teams to quickly troubleshoot and resolve issues.
Configure and maintain monitoring dashboards and alerts for network devices, cloud services, and infrastructure components.
Proactively notify stakeholders about service degradation, integration failures or process errors.
Act as the first line of support for incidents related to network and cloud performance issues.

Requirements

prometheus

grafana

datadog

itil

3+ years

bachelor's

Strong analytical and troubleshooting abilities.
Hands-on experience with monitoring tools: Prometheus, Grafana, Datadog, New Relic, or Similar
Ability to prioritize and manage tasks in a fast-paced environment.
Excellent written and verbal communication skills.
Ability to work cross-functionally to identify trends and improve IT services.
Strong grasp of basic networking concepts and cloud services.
Familiarity with SaaS observability: Workday, Salesforce, NetSuite.
Background in IT Support, Helpdesk, or NOC environments.
Willingness to work in a 24x5 support environment.
Experience with ITIL/ITSM frameworks (incident, change, and problem management).
3+ years in Observability or Monitoring roles.
Strong customer service orientation with a desire to help others.
Associate’s or Bachelor’s Degree in Computer Science, MIS, IT, or related field (or equivalent experience).

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded 2003

Year Founded

The company was established with the goal of simplifying construction project management through innovative software solutions.

Largest Construction Tech Company

Global Ranking

Procore stands among the largest private companies in the construction technology sector worldwide.

The company developed a cloud-based software platform designed to streamline collaboration between stakeholders in the construction industry.
Procore’s platform includes tools for project planning, financial management, quality and safety, and field communication.
The platform’s real-time data updates and mobile accessibility are essential for keeping projects on track, improving efficiency, and reducing costs.
Notable clients include large construction firms and contractors that manage complex and multi-million dollar projects.
Procore continues to innovate in the construction tech space, regularly releasing new features and integrations to enhance project management and workflows.

Culture + Values

They champion each other.
They build what they believe in.
They do the right thing.
They take ownership.
They focus on outcomes.
They believe in the power of people.

Environment + Sustainability

2030 Target

Net Zero Emissions

Committed to achieving net zero emissions by 2030.

100% Renewable Energy

Data Centers Powered

Transitioned to 100% renewable energy for its data centers.

Actively tracks and works to reduce emissions through energy-efficient data centers, green initiatives, and sustainable office practices.
Encourages a sustainable work culture through the integration of green building and energy management tools.

Inclusion & Diversity

By 2025

Gender Parity Target

The company aims to achieve gender parity across all levels of leadership.

30%

Women Globally

Women make up 30% of the workforce, with efforts to increase representation in technical roles.

Committed to building a diverse and inclusive workforce.
Actively measures and reports on diversity in hiring, including gender and ethnicity, and implements programs to support underrepresented groups.

Articles

Procore API Developer Support

Procore Careers

Procore Community

Role

Description

metrics analysis

dashboard development

runbook documentation

monitoring configuration

observability support

first‑line support

Analyze performance metrics and logs to identify trends and potential issues.
Develop and maintain dashboards to track key performance indicators such as login times, page load speeds, and API latency.
Create and maintain runbooks, SOPs and documentation to support operational excellence.
Collaborate with Network, Cloud and Application Engineers to ensure comprehensive monitoring coverage.
Provide observability support for enterprise SaaS applications (Workday, Salesforce, NetSuite).
Partner with technical SMEs to drive improvements and reduce recurring issues.
Engage with external vendor support teams to quickly troubleshoot and resolve issues.
Configure and maintain monitoring dashboards and alerts for network devices, cloud services, and infrastructure components.
Proactively notify stakeholders about service degradation, integration failures or process errors.
Act as the first line of support for incidents related to network and cloud performance issues.

Requirements

prometheus

grafana

datadog

itil

3+ years

bachelor's

Strong analytical and troubleshooting abilities.
Hands-on experience with monitoring tools: Prometheus, Grafana, Datadog, New Relic, or Similar
Ability to prioritize and manage tasks in a fast-paced environment.
Excellent written and verbal communication skills.
Ability to work cross-functionally to identify trends and improve IT services.
Strong grasp of basic networking concepts and cloud services.
Familiarity with SaaS observability: Workday, Salesforce, NetSuite.
Background in IT Support, Helpdesk, or NOC environments.
Willingness to work in a 24x5 support environment.
Experience with ITIL/ITSM frameworks (incident, change, and problem management).
3+ years in Observability or Monitoring roles.
Strong customer service orientation with a desire to help others.
Associate’s or Bachelor’s Degree in Computer Science, MIS, IT, or related field (or equivalent experience).

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded 2003

Year Founded

The company was established with the goal of simplifying construction project management through innovative software solutions.

Largest Construction Tech Company

Global Ranking

Procore stands among the largest private companies in the construction technology sector worldwide.

The company developed a cloud-based software platform designed to streamline collaboration between stakeholders in the construction industry.
Procore’s platform includes tools for project planning, financial management, quality and safety, and field communication.
The platform’s real-time data updates and mobile accessibility are essential for keeping projects on track, improving efficiency, and reducing costs.
Notable clients include large construction firms and contractors that manage complex and multi-million dollar projects.
Procore continues to innovate in the construction tech space, regularly releasing new features and integrations to enhance project management and workflows.

Culture + Values

They champion each other.
They build what they believe in.
They do the right thing.
They take ownership.
They focus on outcomes.
They believe in the power of people.

Environment + Sustainability

2030 Target

Net Zero Emissions

Committed to achieving net zero emissions by 2030.

100% Renewable Energy

Data Centers Powered

Transitioned to 100% renewable energy for its data centers.

Actively tracks and works to reduce emissions through energy-efficient data centers, green initiatives, and sustainable office practices.
Encourages a sustainable work culture through the integration of green building and energy management tools.

Inclusion & Diversity

By 2025

Gender Parity Target

The company aims to achieve gender parity across all levels of leadership.

30%

Women Globally

Women make up 30% of the workforce, with efforts to increase representation in technical roles.

Committed to building a diverse and inclusive workforce.
Actively measures and reports on diversity in hiring, including gender and ethnicity, and implements programs to support underrepresented groups.

Articles

Procore API Developer Support

Procore Careers

Procore Community