Director, Post PTO Services

Description

• Ensure all post-PTO activities comply with state and jurisdiction-specific utility requirements, safety standards, and industry regulations.
• Develop proactive communication strategies to keep customers informed about system performance, maintenance, and updates.
• Develop reporting dashboards for customers and internal stakeholders on system output, ROI, and savings.
• Create regular reports for internal management and external customers.
• Maintain and engage in regular communication with other company groups and departments locally and globally.
• Lead service teams handling O&M (operations and maintenance), performance monitoring, and field services.
• Manage escalations, service requests, and warranty claims efficiently and effectively.
• Manage relationships with inverter, panel, and storage OEMs for warranty claims and replacements.
• Take full ownership and responsibility for the end-to-end customer journey post-PTO, including onboarding, education, and support.
• Implement advanced monitoring tools and analytics to enhance customer-facing performance.
• Lead or assist with ad hoc projects and reports as business needs require.
• Lead a team to meet quality KPIs, analyze trends, and present regular performance reports.
• Act as a liaison between the company and external parties to meet information needs and ensure proper information is maintained for historical purposes.
• Collaborate with engineering teams to resolve underperformance issues.
• Drive alignment with various stakeholders, including executives, business operations, design, and engineering teams.
• Validate and approve quality review results and inspection records.
• Support internal and external payment audit processes.
• Oversee preventive and corrective maintenance programs to maximize system uptime and performance.

Requirements

• High degree of professionalism, integrity, and executive presence.
• Self-motivated, creative, and skilled in strategic planning and execution.
• Excellent written and verbal communication skills.
• Comfortable engaging with external stakeholders, including executives and partners, and skilled in delivering presentations, negotiations, and contract reviews.
• Experience in the TPO industry
• Demonstrated data-driven decision-making with experience in KPI development, tracking, and reporting.
• Strong analytical skills with experience in data analysis and reporting.
• Advanced proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook.
• 7-10 years of experience in solar, renewable energy, or energy services, including at least 5 years in a senior leadership role.
• Comprehensive technical knowledge of solar PV systems, energy storage, and monitoring platforms.
• Strong background in customer operations, operations and maintenance (O&M), and post-installation service delivery.
• Bachelor’s degree in engineering, business, renewable energy, or a related field required; advanced degree preferred.
• Excellent leadership, customer engagement, and stakeholder management skills.
• Proven experience managing large service teams and third-party vendors.
• Ability to identify and develop key strategic partnerships that enhance operational and business performance.
• Ability to travel up to 20% of the time.

Benefits

• This target salary range is for CA positions only and should not be interpreted as an offer of compensation.

Training + Development

Interview process

Visa Sponsorship

Security clearance