Leasing Professional

Description

• Complete outbound new lead follow-up to prospective renters via text, email, and phone. A heavy focus on engaging prospects in leasing conversations at the community level
• Maintains property waiting list and other updates to various records and reports in accordance with policy and procedure, applicable housing programs and HUD/Agency regulations
• Process work orders, package collection, and assist with day-to-day operation of the property and resident satisfaction
• Assists with resident retention by providing ongoing customer service to residents post-move-in
• Be the on-site Tour Guide, showing future residents’ needs, showing them around your community’s amenity areas and model homes, and highlighting all the benefits that will make them want to call your community home
• Coordinate move-ins and move-outs with the onsite staff, residents, and maintenance teams
• Build lasting relationships based on your ability to help residents and future residents experience what better living truly means
• Prepare daily and weekly reports as needed
• Think safety first and ensure that unsafe conditions are corrected promptly in apartments, along the tour paths, in office spaces, and common areas
• Take pride in the apartment community; visually inspect and address areas of concern, keep the community clean, and report service needs to maintenance team members

Requirements

• Willing to work a flexible schedule, including weekends and holidays.
• Must be able to walk the property, which includes climbing stairs.
• Able to multitask and meet deadlines in a timely manner
• May be required to lift up to 25 pounds without assistance.
• Computer literate and proficient in Microsoft Office applications (i.e. Word, EXCEL, Outlook, etc.).
• One or more years’ experience in property management, sales, or customer service.
• Have a strong working knowledge of the market and competitive set
• Knowledge of Yardi or other industry software preferred
• High School diploma or equivalent.
• Excellent verbal and written communication skills
• Must be able to bend, stoop, squat, kneel, climb stairs, push, pull, reach, and carry supplies.

Benefits

• Employee Assistance Program
• Hospital Indemnity Plan
• Voluntary Life/AD&D
• Employee Referral Bonus
• Paid Holidays and Time Off (3+ weeks)
• Accident Plan
• Tuition Reimbursement($2,000/year)
• Critical Illness Plan
• Paid Parental Leave (4 weeks)
• Short Term Disability
• Legal/ID Theft Protection
• Rent Discount (30%)
• Pet Insurance
• Employee Rewards and Recognition
• 401(k) Retirement w/ Match + Immediate Vesting
• Employer Paid Life/AD&D
• Long Term Disability

Training + Development

Interview process

Visa Sponsorship

Security clearance